Director of Operations

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, helps families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families and individuals. We offer individualized supportive services to enrich children’s lives, nurture the potential of each individual, family member, and help families maintain permanent housing.

Housing Families is committed to the journey of becoming a more equitable and antiracist organization. We know that we cannot achieve a world with housing equity and wellbeing for all without addressing systemic racism and the oppressive systems that cause disproportionate homelessness and a lack of housing security for people of color and other marginalized communities such as those with disabilities and LGBTQIA+ folks. Housing Families seeks to build a greater understanding of racial and social justice, continuously working internally to create more equitable policies and cultural norms.

Our vision is a world in which everybody has a place to call home. We are looking for skilled, compassionate individuals who share in our vision and agency values of Respect, Caring, Integrity, Growth, and Teamwork:

·                Respect – We treat people with dignity.

·                Caring – We show compassion and act thoughtfully.

·                Integrity – We adhere to high standards.

·                Growth – We foster innovation and continuous development.

·                Teamwork – We collaborate and celebrate.

For more information on our current work and history, please visit our website.

https://housingfamilies.org/who-we-are/our-story/

Role Purpose:   Reporting to the Senior Director of People, Culture and Operations, the Director of Operations provides internal leadership by overseeing the day-to-day operations of the organization, ensuring that it runs efficiently and that all members of staff have what they need to succeed (such as equipment, supplies, recordkeeping, etc) in a safe and supportive work environment.

The Director of Operations will work with the Housing Families’ leadership to ensure the efficient function of the organization’s programs and operations. 

Responsibilities:

• Analyze and manage the day-to-day internal operations and technology systems of Housing Families’ shelter sites and offices including staff space, inventory, security, alarms, tech equipment, internet access, Microsoft Teams cloud services and training new hires on operational systems.
• Supervise the organization’s Operations Department staff and support them in the day-to-day functions of their roles.
• Work closely with Senior Leadership to determine priorities and goals, and make project plans
• Serve as Organization Administrator for all information technology.
• Coordinate with Auxzillium/Accounts Payable with reconciling monthly billing for site specific contracts. This includes reporting out on expenses for contract invoices.
• Support the implementation of new contracts regarding Operations including understanding the budget designated for operations cost, working with program directors to map out implementation strategy and working with Auxzillium on costs.
• Create and maintain operations manuals for each site.
• Support Property team to ensure progress towards work orders through Yardi Breeze including tracking landlord communications, coordinating vendor and utility maintenance, follow up on orders and documentation.
• Track information for all properties such as utilities and landlord information.
• Keep up to date with operational efficiencies and best practices by researching simplified processes and researching and tracking vendors.
• Collaborate with others and implement the Risk Management Plan

Competencies:

Interpersonal Skills: Approachability, Communication, Conflict Management

Leadership: Execution

Problem Solving: Problem Analysis, Creativity, Decision Making, Continuous Improvement

Personal Qualities: Integrity, Humility

We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:

·       Knowledge of human services programming and non-profit operations

·       Strong and versatile verbal and written communication skills

·       Ability to prepare statistical reports on various aspects of program and agency related activity

·       Experience with Project Management systems

·       Proficiency working with IT systems

·       Ability to collect and distribute information to staff members.

·       Ability to move between high level of detail and big picture

·       Ability to train staff on a variety of topics including new or changed systems

·       Strong analysis skills – active listening, asking questions to gather necessary information for good decision making and implementation

Qualifications:

• Ability to be flexible and remain positive, especially throughout periods of change by understanding the process of change
• Knowledge of operations systems design and implementation
• Knowledge of IT systems implementation and management
• Open to and regularly seeks feedback with a desire and ability to learn, grow, and improve.
• Possess critical thinking, analytical, problem solving, and negotiating skills.
• Ability to remain calm and responsive during crises.
• Bilingual candidates strongly encouraged to apply.

Eligibility Requirements:

• Must be willing to work in Malden, MA, and surrounding areas.
• Must have unrestricted work authorization to work in the United States
• Must have reliable transportation

Physical Requirements:

·       Must be able to lift up to 50 pounds at a time walking up and down flights of stairs

·       Must be able to sit for prolonged periods of time at a desk while working on a computer

• Compensation/Hours: Full time exempt salaried role $ 80,000
• Benefits: Eligible for full benefits including Health Insurance, Dental Insurance, 403B Retirement Plan, Paid Time Off, Tuition Reimbursement  
• Please send a cover letter and resume to: HR@housingfamilies.org
• Please include “Director of Operations” in the subject line.