Warranty Closeout Consultant
 JLL | |
 United States, Texas, Dallas | |
 Nov 25, 2024 | |
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Position Summary:
JLL seeks a Warranty Closeout Consultant to manage complex warranty claims and projects for our client. You'll work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors. Key focus: Identify defect root causes, develop solutions with Design & Engineers, manage stakeholder communication, and resolve warranty claims promptly. Success requires strong client relationships, attention to detail, proactive communication, and multi-tasking abilities. Key Responsibilities: - Manage warranty project closeouts, ensuring timely resolution and documentation - Collaborate with internal teams and external partners on defect resolution - Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues - Analyze warranty claim root causes, identifying trends and systemic issues - Facilitate communication between regional teams, vendors, and project managers - Build relationships with stakeholders to drive successful outcomes - Act as primary contact for complex warranty escalations - Ensure compliance with client standards, policies, and warranty terms - Monitor warranty claim metrics, partnering with Warranty Consultants for improvements Qualifications: - Bachelor's degree in Construction, Business, Project Management, Engineering or equivalent experience - 3+ years in warranty management, construction management, facilities management, or related field - Strong project management and problem-solving skills, root cause analysis experience - Excellent communication skills - Proficient with project management tools and software - Independent worker with effective time management skills - Detail-oriented, organized, and proactive - Willing to travel 50% of the time | |