Referral Specialist - Mental Health Call Center

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Family Health Centers of San Diego (FHCSD) is looking for a Mental Health Referral Specialist to complete assigned referrals for assigned department(s). Makes appointments directly into CMIS for the appropriate FHCSD site or service. Schedules translation services as needed and makes reminder calls as assigned. Provides excellent patient-centered communication and education regarding referral processes.

Responsibilities:

• Accurately completes referrals to include ICD-9 and CPT codes, following established department protocols. Makes initial appointments directly into CMIS; gives appointment cancelation information.
• Actively tracks follow-up and referral pool(s); schedules patient services as required.
• Answers 30-40 incoming calls daily
• Communicates to clinic staff status of pending referrals using CMIS updates and chart notes; indicates referral status changes as they occur.
• Enters required data, including basic insurance and screening information. Provides fee information for self-pay patients.
• Follows established protocols for patients who indicate they are in crisis.
• Makes assigned reminder calls.
• Schedules interpreter services as required.
• Submits accurate and timely data about referrals and appointments by site.
• Performs other duties as assigned.

Requirements:

• High school diploma or GED equivalent required.
• 1 year of experience in an ambulatory care setting required.
• Successful completion of a Medical terminology course preferred.
• Bilingual English/Spanish is required.

Rewards:

• Job type: Regular Full Time. M-F, 2 Saturday Shifts/Month. 8:30am-5pm.
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)