Sr Desktop Engineer

28-Feb-2025

US Herndon, VA

9758BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team - join us as we power success for all of Deltek.

Position Responsibilities

We are seeking a highly skilled and experienced L3 Desktop Engineer to join our IT support team. The ideal candidate will have a strong background in managing and supporting Windows and macOS desktop systems, hardware, and software within an enterprise environment. This role involves advanced troubleshooting, managing desktop infrastructure ensuring optimal performance, and providing exceptional support to end-users.

Key Responsibilities:

System Management:

• Install, configure, and maintain Windows and macOS desktop systems and applications.
• Manage on-premises Active Directory (AD) and Azure Active Directory (AAD) integrations, ensuring seamless identity and access management.
• Manage software distribution, patch management, and compliance monitoring using tools like SCCM and Intune.
• Ensure high availability and performance of desktop systems.

• Provide Level 3 support to end-users via phone, email, or in-person.
• Diagnose and resolve complex hardware and software issues.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with IT teams to resolve complex technical issues.

• Implement and manage endpoint security solutions, including antivirus and encryption.
• Ensure compliance with organizational policies and security standards.
• Monitor and maintain patch compliance.

• Develop and maintain automation scripts for deployment and software distribution using PowerShell and Bash.
• Automate repetitive tasks to enhance efficiency.

• Administer Azure AD and support Office 365 services.
• Integrate on-premises AD with cloud-based services for a hybrid infrastructure.

• Maintain up-to-date documentation for desktop systems and processes.
• Create knowledge base articles for troubleshooting and problem resolution.

Qualifications

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.