Strategic Account Manager

PharMerica

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Strategic Account Manager cultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

Under the direction of the Vice President, Strategic Accounts, the Strategic Account Manager will maintain the on-going relationships and partnerships at all levels of the organization in order to achieve revenue, net bed growth, and retention goals.

We are preferably seeking a candidate with a clinical license.

This position requires entails 50% travel within the assigned territoryof the Pacific Northwest. Applicants can reside anyhere within the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed outside the stated locations.

We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment

Short Term Incentive Bonus

If your passion is service excellence and top-quality care come join our team and apply today!

*Position will be posted for a minimum of 7 business days

Strategic Account Manager utilizes advanced, consultative, and strategic approaches with client by taking a proactive approach and using PMC tools/resources.
• This includes the successful implementation and promotion of various Strategic initiatives.
• Strategic Account Manager works with VP of Strategic Account Management on potential projects and initiatives to ensure client satisfaction and retention of strategic clients.
• Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services
• Collaborates and owns the strategic plans and initiatives while collaborating with Sales to position PharMerica for growth within provider organization and facilities and communities and residents they serve.
• The Strategic Account Manager owns client issue escalation and resolution process and action planning process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company's CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Strategic Account Manager will also provide educational materials, virtual conference calls and live visits to facilitate compliance with procedures, tools, and resources
• On a required or quarterly basis, is responsible for the preparation and participation of Quarterly Strategic Account Review with Management
• Collaborates and assists the sales team in serving the account
• Works with Client Support Services in leading the on-boarding of new clients and facilities. Strategic Account Manager ensures successful onboarding from start to finish on promises of services.
• Works with other disciplines (credit/collections, contracting, and marketing) to assure that billing and receivables standards are achieved
• Attends PharMerica corporate/networking events and conferences as well as attends and participates in client events.
• Establishes productive, professional relationships with key personnel in partner strategic accounts.
• Adheres to Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Performs other tasks as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Qualifications

  • Required: Bachelor's Degree in business or related field
  • Desired: MBA, and / or experience in pharmacy services industry
  • 5+ years experience in a client management, customer service, or client support role in a healthcare setting or other business-to-business setting
  • Proven ability to present to all levels of management; executive presence
  • Strategic planning/organization skills. Demonstrated time-management with conflicting priorities.
  • Effective decision maker; committed to process improvement in a results-driven organization.
  • Proficiency with Microsoft Office systems
  • Demonstrated ability to root-cause analyze using strong problem-solving skills
  • Ability to collaborate cross-functionally; experience working within a matrixed organization/team
  • Customer service focus; adaptable and innovative with ability to quickly build relationships
  • Must be able to travel up to 50% of the time to build client relationships