Patient Contact Center Representative

VSP Global
dental insurance, 401(k), retirement plan
United States, Florida, Tampa
Nov 19, 2024
Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life. Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life. The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments. Manage large amounts of inbound calls in a timely manner Follow company call guidelines when handling different types of calls De-escalate situations involving dissatisfied patients, offering patient assistance and support Verify patient insurance and benefits while having patients on the line Schedule, reschedule, cancel, and confirm patient appointments Notify the Patient Contact Center Supervisor of any issues that they may be ex periencing with any calls Inform Patient Contact Center Supervisor of any technical issues that arise within the workday Perform all tasks assigned by Patient Contact Center Supervisor Job Specifications Typically has the following skills or abilities: One to two years of administrative experience with at least one year providing Administrative support Demonstrated ability to successfully perform multiple tasks in a fast-paced environment Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem-solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment Preferred Skills Spanish/English bilingual Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Work Location: 5709 Johns Rd Tampa, FL Salary Ranges: $13.50 - $15.50 Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Optical Outlets Benefits Package To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial. Here's a quick overview of the standard benefits package. Medical and dental insurance Free vision care insurance and eyewear discounts 401(k) retirement plan with employer match up to 3.3% Paid vacation and holidays Life, accidental, and disability insurance plans EAP access for employees and family VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.