Risk Manager

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Job Summary:

Key Position Details:

Position will be primarily on site, based out of St. Francis in Shakopee and New Ulm Medical Center. There may be an opportunity to work one or two days per month remote.

Position will participate in an on-call rotation.

FT position, 8-hour, day shifts

• Experience with statistical analysis and interpretation of data preferred
• Minimum of 5 years in an acute care setting, with increasing responsibilities in patient safety, risk management and/or quality management
• Experience in working with providers
• Experience in working in a consultative manner focusing on capturing and generating ideas and making recommendations without directing.
• Exceptional organizational and analytical skills
• Excellent conflict resolution/mediation skills
• Commitment to quality and customer service
• Program management experience
• Ability to negotiate challenging situations with empathy
• Excellent computer skills and knowledge base (hardware and software) such as Office 365

Job Description:

Responsible for coordinating multiple aspects of the risk management program, including the identification, evaluation, and mitigation of risk in the organization. Develops and manages a systematic process to identify, assess and treat actual and potential exposures to loss while supporting a culture of high reliability and improved outcomes. Supports staff participation at all levels and promotes communication and feedback mechanisms throughout the organization.

Principle Responsibilities

• Risk Prevention
  • Independently reviews and investigates internal patient safety event reports. Analyze level of harm, preventability, risk, and liability exposure. Identifies high-risk and serious safety events, escalates to leaders, advise on response to events as needed, manages financial decisions related to events.
  • Collaborates with clinical, quality, and performance improvement staff, etc. to enhance patient safety and mitigate risk. Coordinate multi-disciplinary review of events.
  • Drafts and distributes communications to local leaders, senior leaders, and executive leaders.
  • Leads, develops, and implements risk prevention and mitigation work processes and strategies, may lead system-wide initiatives.
  • Develops and maintains positive working relationships with providers, leaders, and staff to promote open communication and accurate flow of information.
  • Scans externally to maintain awareness of new and existing patient safety issues and communicate trends to support an effective risk prevention program.
  • Provides content expertise in and outside the organization on patient safety improvement strategy and ERM methodology.
  • Collaborates with Communications/PR to provide content specific to risk.
  • Collaborates with Allina legal staff on high-risk exposure and legal concerns.
  • Supports surveys, studies, and special projects to assist in short- and long-term planning, identifying change that reduces risk, loss, and injury. Provide subject-matter expertise in risk related surveys/studies.
  • Completes written reports that identify the findings, analysis of data, conclusions, and recommendations for improvement in high-risk areas.
  • Authors and supports implementation of site and system-wide risk management policies in collaboration with Risk Management Council.
  • Member of various site and system committees to provide risk support and expertise.
  • Provides intermittent on-call coverage for all Allina Health facilities and departments on evenings and weekends to assess and advise on risk concerns.
• Consultation, Education, Regulatory
  • Partners with and advises operational and clinical staff, managers, senior leaders, and providers in promotion of proactive risk management activities, including providing advice for management of high-risk and high-exposure events.
  • Partners with business unit departments and systemwide functions in coordinating, standardizing and maintaining continuity of risk management programs.
  • Provides advice and support to other departments to meet various regulatory requirements and/or to prevent or minimize the loss of property, assets or lives.
  • Oversees the complaint/grievance process to ensure regulatory standards are met. Collaborates with the Patient Care Liaison team and patients, visitors, and families to resolve concerns and offer solutions to complaints and grievances. Drafts and distributes communications to patients or family members. Notifies the Legal Department of those which may result in legal action.
  • Oversees process for reacting to recalls, safety alerts and use of the Medwatch system through the FDA.
  • Participates in all regulatory based surveys; coordinates survey response as needed
  • Create risk education and use innovative information-sharing and education technologies to enhance learning and outreach to staff, patients, providers, and external audiences.
  • Collaborates with leadership and attend appropriate meetings to provide content expertise on risk management and risk systems.
• Talent Management
  • Provides leadership development to direct reports and oversees personnel and performance management for the sub functions of the Risk Management program.
  • Oversees exempt level individual contributors to include hiring and onboarding, education and development, and performance management.
  • Mentors, coaches, and develops team members and peers.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in healthcare related field
• 5 to 7 years experience in Risk Management or relevant healthcare field
• 2 to 5 years experience managing people

Preferred Qualifications

• Master's degree in healthcare related field or business administration, healthcare related field preferred

Licenses/Certifications

• Certified Healthcare Professional in Healthcare Risk Management (CPHRM) preferred
• Clinical Healthcare licensure preferred

Physical Demands

• Sedentary:
• Lifting weightUp to 10 lbs. occasionally, negligible weight frequently