Lead R&D Service Engineer

The Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and bio materials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our worforce is more than 7,000 strong.

LeadWe are seeking a Lead R&D Service Engineer to join our team. The Lead R&D Service Engineer supervises a team of R&D Service Engineers and/or Lab Technicians that are responsible for maintaining and servicing automated instrumentation within the R&D department. This role is responsible for ensuring automated instrument operation by coordinating the performance installations, maintenance, calibrations, repairs, and other administrative duties. If you've got the necessary qualifications for this position, we want to hear from you. Apply today!

This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Lead R&D Service Engineer

Key Accountabilities:

Managing the R&D instrument parts inventory
• Ensuring compliance with all Quality, Regulatory, and Service policies and procedures
• Ensuring all deadlines are met for the installation of new equipment, corrective maintenance, and preventative maintenance activities
• Ability to diagnose, analyze, and troubleshoot complex instrument issues to determine root cause and execute appropriate repairs for resolution while communicating effectively, including follow up to technologist reporting the issue
• Strong triage ability to determine corrective solutions efficiently in a timely manner while managing simultaneous tasks appropriately based on priorities assigned
• Execute Verification protocols related to software and hardware design changes
• Prepare automated system environment for verification testing
• Escalates and communicates unresolved issues effectively
• Accurately documenting all installation, maintenance, and service activities in a timely manner and according to good documentation practices
• Completing regular training to stay abreast of current information and sharing best practices with team members and training them as needed

Lead R&D Service Engineer

Minimum Knowledge & Experience required for the position:

• Associate's Degree in Biomedical Equipment Technology or Bachelor's Biomedical/Mechanical Electric Engineer. Equivalent experience in lieu of degree will be considered.
• 5 or more years of experience (industry or military)
• Experience in repairing and using instruments used for diagnostic blood banking, blood typing, and antibody screening, preferred
• Bachelor's Degree in Medical Technology a plus - MT (ASCP)

Lead R&D Service Engineer

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.