Lead Product Designer Licensing

Lead Product Designer, Licensing

Cisco Networking is an industry leader providing intelligent network solutions for organizations to securely connect users, devices, applications, and workloads everywhere. We empower organizations everywhere - from local libraries to global hotels - to focus on their mission and have technology that simply works. Cisco has been named #1 Best Company to Work For in the U.S. by Fortune in 2023!

The Licensing team is on a mission to radically simplify license management across the entire Networking portfolio so it better aligns with customer outcomes. As a Design Lead, you'll apply a range of skills including workshop facilitation, UI design and concept visualization to drive a user-centered approach. As a partner to Product and Engineering leads, you'll bring clarity through strong visual storytelling that advises strategy and aligns internal partners.

In this role, you will develop deep domain knowledge, product expertise, and understand complex customer use cases. You'll set a vision based on customer needs and collaborate with cross-functional teams to build iteratively. Your passion for collaboration and design thinking will guide you in creating innovative solutions.

Our team's primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. Cisco Networking believes the quality of our products is dependent on the quality of our teams. We place a high value on nurturing the growth and development of everyone on our team. We give and get feedback early and often, share what we know, and learn from each other.

• Understand the entire customer journey from order to renewal, including internal processes and systems that drive the experience.

• Craft solutions to minimize daily licensing concerns, identify key issues, conduct research, prototype, and create high-fidelity visuals that address complicated problems with simplified interactions and visual designs that enhance the Cisco brand.

• Use lean UX methodologies for early discovery, inform delivery roadmaps, and lead a team to bring designs to life, balancing immediate progress with long-term goals.

• Collaborate with cross-functional matrixed teams, build trust, involve them in research, and advocate for informed user-centered product enhancements that translate business needs into clear customer-focused solutions.

• Have sight on the impact of your work on other teams, identify overlaps, and drive consistency and simplicity across the customer journey.

• Facilitate workshops, sketching, and prototyping sessions; create documentation and templates for others to use.

• Mentor and provide direction to other designers, support planning, navigate the organization, and ensure clarity on execution timelines.

• 12+ years of experience designing and delivering complex enterprise or consumer products with cross-functional teams from strategy to delivery.

• Portfolio showcasing repeated history of simplified customer journeys, strong storytelling, visual design skills, a highly polished level of craft and examples of research-driven iterative releases.

• Knowledge of the networking domain or related product field is a plus.

• Experience aligning teams around customer-centered design using UX methodologies and tools, and influencing adoption.

• Ability to work from high-level strategy to detailed page designs.

• Simplified complex problems and workflows.

• Led and mentored junior UX designers, fostering a collaborative, inclusive and innovative design culture.

Does this sound like you? We'd love to hear from you!

Please include a link to your online portfolio. Only those applications that include portfolios will be considered.

At Cisco, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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