Senior Facility Manager
 JLL | |
 United States, Ohio, Columbus | |
 Nov 27, 2024 | |
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Senior Facilities Manager -
About JLL - We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals. If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL! Process Management Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ's and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements Life Cycle Asset Maintenance - ensure all critical equipment vendor PMs are completed as per schedule Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings with contacts Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA's and scopes of work Provide leadership, vision and technical assistance to the maintenance, utility, and lab services functions In addition to maintenance and utilities, serve as the liaison to all other services such as janitorial, lab services, grounds, security, waste management, space planning, and project development services Ensure all safety, environmental, and GXP standards are strictly adhered to within managed facilities Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff's safety behaviors Promote customer and JLL related sustainability initiatives by participating in demand response, recycling program and support special events (Earth Day, Energy celebrations, Energy Team initiatives) Any and all other duties and tasks assigned Employee Management Establish site level goals in conjunction with Regional Director and cascade "SMART" objectives into your team's goals and objectives Provide superior employee management to all direct reports Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers Maintain an effective succession plan for yourself and all team members Complete and submit objectives, mid-year reviews and year-end accomplishments by required due dates Manage and engage in the on-going performance review process for all direct reports by required due dates Recognize success of the team and the individual using appropriate recognition and rewards Financial Targets Effectively manage site operating expenses to meet/exceed glide path savings targets. (Savings must be documented and tracked by initiative) Develop and submit a detailed site operating budget as required.Provide weekly / monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances Maintain/develop 5-year Facility Capital/Operating Improvement Project Plans for facility. Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required Work with Facility Coordinators,Facility Managers andContract Services to ensure all financial processes are followed for competitive bids, issuing PO's, and receipting work Growth of Company Actively identify, develop and document best practices that increase our value to the client. Encourage your staff to make recommendations for a new innovation or best practice that will boost your team's safety, productivity Demonstrate ability to apply and support new technology and corporate programs as they are rolled out Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners Manage scope transitions for client by following established JLL Financial and transition processes including development of KPI's and SLA's for all managed services Relationship Management Manage the performance and outcomes of assigned staff reporting to the position Maintain interface with third party vendors, ensuring total contractcompliance, accurate and timely reporting, and resolve critical impact to client relations issues Compliance Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information Ensure compliance with portfolio wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner Report updates on site operations during frequent governance meetings Requirements 10+ years of facility management experience with demonstrated ability to exercise proper judgment. Possess strong leadership and relationship building qualities Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations Strong interpersonal skills and problem-solving ability Excellent verbal / written communication and presentation skills Proven record of providing excellent internal and external customer service Knowledge of CMMS principals and purchase order process Knowledge of standard business and accounting practices Knowledge of Excel and ability to analyze data Preferred Bachelor's Degree in Engineering, Facilities Management, Business Management, of equivalent combination of experience and education Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management). #FM | |