Senior Application Support Engineering

GEOTAB
parental leave
United States, Georgia, Atlanta
Nov 08, 2024
Who we are Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblogand follow us @InsideGeotab onInstagram. Join ourtalent networkto learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Senior Application Support Engineering professionals who with training, will be able to quickly contribute to the Application Support Engineering team. If you love technology, are passionate about engineering support, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a part of Senior Application Support Engineering, your key area of responsibility will be to provides escalated engineering support and planning, testing and automation of maintenance tasks. Key accountabilities include resolving complex technical issues, mentoring junior staff, recommending and implementing enhancements, and leading long-term strategic planning to ensure system scalability and stability. You will also collaborate with Geotab engineers to improve engineering tools and dashboards for monitoring computing architecture.To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. How you'll make an impact Identify, troubleshoot and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders during maintenance tasks Plan, design, test, and execute complex maintenance tasks Lead efforts to develop and document troubleshooting procedures, best practices, and maintain comprehensive documentation for areas of expertise Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality. Lead initiatives for process optimization and improvements in incident management, service delivery, and system performance. Recommend, design and implement automation tools and frameworks to streamline routine maintenance tasks Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes Act as a mentor to less experienced ASEs, and provide guidance and support Collaborate with software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement. Initiate collaboration with other teams / departments to enhance engineering / automation tools for maintenance tasks Conduct post-incident reviews, identifying root causes and implementing long-term improvements for enhanced reliability Coordinate and sometimes lead knowledge-sharing sessions, fostering a collaborative environment with the team. Participate in a 24x7 rotating after hours schedule Participate and assist the ASE Team Lead in candidate interviews What you'll bring to the role 5 - 8 years experience in application support, software engineering, or related technical roles. 5 - 8 years experience managing incident response for large-scale applications, including driving RCAs and creating post-incident action plans. Excellent collaborative and communication skills: ability to collaborate with other teams to design tools and frameworks. Communicate strategy, rationale and implementation plans to drive forward the team's efforts Technical leadership skills: Takes an active role in identifying systemic gaps. Recommends and implements strategies for long-term reliabilit Strong troubleshooting skills with a systematic problem-solving approach. Experience with Powershell, Python, SQL, Ansible and Linux-based systems. Desire to work in a fast paced, evolving, growing, and dynamic environment. Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset. Ability to work well under pressure and respond to fast changing priorities and deadlines. Highly organized and able to manage multiple tasks and projects simultaneously. Excellent verbal and written communication skills. Strong analytical skills with the ability to problem solve well-judged decisions. Strong technical skills to be a Subject Matter Expert in multiple areas Strong team player with the ability to engage with all levels of the organization. Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides). Entrepreneurial mindset and comfortable in a flat organization. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.