Customer Service Administrator

Customer Service Administrator

As required by our governmental client, this position requires being a US Citizen.

Supports and maintains relations between the company and its customers and vendors.

Compensation & Benefits:

Estimated Starting Salary Range for Customer Service Administrator: $

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Customer Service Administrator

Customer Service Administrator Responsibilities Include:

• Receives customer service request, log requests into tracking system, and assign, plan and schedule follow-up tasks
• Contacts vendors to diagnose software and hardware issues or schedule equipment repairs
• Provides telecommunication services with vendors, staff, occupants and non-occupants
• Provide applicants with appropriate referrals to other Federal, State, and local agencies
• Communicate with disaster occupants and non-occupants to discuss emergency relief services and information regarding the assistance process and disaster assistance programs
• Provide the best possible level of service to applicants requiring assistance
• Understands disaster assistance protocols, SOPs, and guidelines
• Provide help desk services for all vendors, personnel, staff, and occupants
• Adhere to Quality Assurance and Quality Control, SOPs, and Site Manager guidance and direction
• Ability to use multiple types of computer systems such as laptops, scanners, and handheld devices
• Ability to organize data for processing and reporting
• Ability to multi-task multiple tasks at the same time
• Ability to provide customer service within a difficult environment
• Ability to disseminate information and ensure it is processed properly
• Provide daily reports and logs to Site Manager
• Knowledge of federal ADA requirements
• Ability to adhere to safety guidelines, regulations, and company policies

Experience, Education, Skills, Abilities requested:

• Associate degree from a two-year college or technical school; or two years (60 credit hours) coursework from a four-year college or university; or three years related experience; or equivalent combination of education and experience. At least three to five years' experience.
• Bilingual (English/Spanish) communication skills are not required but are preferred
• Ability to remain calm in the midst of difficult circumstances and emergencies
• Advanced knowledge of disaster services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance
• Proficient in utilizing Outlook, Word and Excel; PowerPoint, and SharePoint
• The ability to successfully pass a drug screen and a federal background check is mandatory

WORK ENVIRONMENT

• This position is performed both indoors and outdoors
• Travel is required up to 100% of the time

Company Information:

#CherokeeFederal #LI

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles

• Client Services Manager
• Customer Success Manager
• Support Services Manager
• Customer Experience Manager
• Call Center Manager

Keywords

• Customer Satisfaction
• Team Leadership
• Conflict Resolution
• Service Quality
• Performance Management

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.