Collections Specialist

Location:

The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. Airgas is looking for a critical thinker that will manage and analyze a large portfolio. Must be able to work independently, be self motivated, and be comfortable with a high volume of phone calls and email correspondence.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Identify account risks, potential credit problems, disputes, and other customer issues.

• Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor.

• Contact customers regarding invoices / accounts which are considered past due.

• Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.

• Corrects account errors, including misapplied payments, reversed late charges and over payments.

• Documentation is critical, log conversations, e-mails and other communications.

• Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.

• Maintain quality relationships with branch managers, account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.

• Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.

• Work closely with the cylinder control department when investigating cylinder disputes.

• Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.

• Special projects as necessary.

• Other duties as assigned.

Required Length & Type of Experience:

Commercial collection experience preferred.

One+ year(s) experience in a collections or Finance type role is preferred

Knowledge, Skills & Abilities (KSA's):

A proven track record of success in prior credit and collection roles, a plus.

Credit memo experience is highly desired.

Understanding of quality customer service and the relationship to collection efforts.

Ability to manage multiple priorities.

An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.

The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

Possess proficient computer skills (i.e. Google Suite and Database programs).

Current experience with SAP, S/4 Hana or similar ERP is highly desired.

Ability to create reports using Google Sheets/Excel with data points, graphs and charts, etc.

Ability to perform data entry in a computer and extract information.

Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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