Americas IFM Account Director
 JLL | |
 United States, California, San Francisco | |
 Nov 25, 2024 | |
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Ideal candidate will be located in San Francisco or New York City
In office/onsite five days a week What this job involves The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. What is your day to day? Delivery of Client Satisfaction Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests Drive the account plan to deliver high quality results which exceed the client's expectations Become a reference for best-in-class service delivery that can be leveraged to expand Jones Lang LaSalle's business Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform Build and Manage High Performing Teams Ensures the best qualified candidate is hired for all roles on the account Thoroughly and critically assesses direct reports (and directs directs) For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress Advances the firm's diversity and inclusion priorities by focusing on talent moves (i.e. hiring, rotation and promotion) Provides point in time coaching to elevate performance Achieve Financial Results Manages account financials to ensure plan is met or exceeded in both growth and profitability Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable Contributes to the Growth of the Company Brings to the organization any leading practices and/or innovations developed on the account to the firm Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win Become internal reference for best-in-class service delivery that can be leveraged to expand JLL's business Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform Required Experience and technical skills Bachelor's degree MBA or similar post-graduate studies 10-15 years of relevant work/industry experience Advanced skills and knowledge in the following areas: Client Focus Results Driven Natural Coach Drives Growth Solutions Oriented Firm Knowledge | |