Enrollment Navigator I

Position Details

University of Colorado | Denver

Official Title: Academic Services Intermediate Professional

Working Title: Enrollment Navigator I

FTE: Full-time 1 (100%) FTE | Hybrid

Salary Range: $50,822 - $52,000

Position #00827710- Requisition #35004

Join the University of Colorado Denver

About the University of Colorado - Denver
The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

Job Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The areas within Strategic Enrollment are responsible for increasing access to a CU Denver education by providing programs and outreach to prospective students and supporting students through their application and enrollment to CU Denver. Through proactive initiatives focused on enrollment growth, increasing applicant engagement, and improving retention and completion rates, Enrollment Navigators and the Strategic Enrollment office engages with students and removes barriers towards degree and non-degree seeking programs at the University of Colorado Denver.

As a part of the Strategic Enrollment team, Enrollment Navigators are primarily focused on engaging with prospective and incoming students in two-way conversations and presentations that provide information, support, and guidance as new students navigate the enrollment process. This position provides enrollment counseling while collaborating with various campus offices and partners to provide a seamless student enrollment experience.

The ideal candidates should be able to demonstrate a working knowledge of higher education, recruitment and admission procedures, registration, financial aid, student billing operations, new student orientation and advising practices.

Enrollment Navigator I

What you will do:

• Work alongside Admissions Counselors, School and Colleges, and with the Lynx Central one-stop team to provide responsive phone, email, text, and face-to-face support for prospective and admitted CU Denver students including one-on-one appointments.
• Assists students in addressing problems and connects them with appropriate support services on campus.
• Provide comprehensive and exceptional customer service.
• Interpret and respond to student inquiries.
• Serve as a liaison between the student and other departments to support students through resolving their needs.
• Navigate and assist with admissions processing, financial aid, registrar, new student orientation, registration, bursar, and information technology (IT) related functions.
• Maintain appropriate communication with applicants, admitted students, and their families and/or influencers through the enrollment funnel to meet qualitative and quantitative targets.
• Provide detailed information regarding the enrollment process to students, counselors, and families as necessary to facilitate a smooth transition to enrolling in CU Denver by working with students and stakeholders in-person, on the phone, via email, and text to complete the steps of enrollment.
• Collaborate with various office staff across campus to include but not be limited to admissions, financial aid, registration, bursar, campus advisors, new student orientation, housing & dining, information technology, faculty, and academic support staff.
• During peak application times, support applicants in completing and submitting application documents.
• Aid incoming students in identifying resources (scholarships, housing, disability services, etc.) to help them in actualizing their goal of enrolling at CU Denver.
• Represent the CU Denver Office of Admissions at recruitment and yield events (Application Days and Admitted Student Days, and more) to assist applicants and their families as they navigate the enrollment process, to include working some evenings and weekends.
• Execute data entry, report production, and documenting interactions in CRM.
• Perform other duties as assigned.

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $50,822 - $52,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by October 14, 2024 at 11:59:00 PM. Those who do not apply by this date may or may not be considered.

Required Application Materials:

To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Rachel Vardeman, Rachel.Vardeman@ucdenver.edu.

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Qualifications you already possess (Minimum Qualifications)

• A bachelor's degree in education, business, public administration, educational technology, social science, liberal arts, communications, or a directly related field from an accredited institution
• One (1) year of professional experience.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)

• Two (2) or more years of Admissions counseling or education outreach experience
• Event planning and management experience
• Experience with Technolutions Slate software platform
• Experience with student information systems (e.g., PeopleSoft or Banner)

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Ability to facilitate group presentations.
• Ability to interpret and apply Admissions guidelines and policies.

Conditions of Employment

• Occasional work during the evening and/or weekends may be required.
• This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.

Employment Sponsorship

Please be advised that this position is not eligible now or in the future for visa sponsorship.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus.