IT Business Process Improvement Specialist

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance. Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees' ideas and act on suggestions for change and development as a firm.

Evoke is seeking an IT Business Process Improvement Specialist to join our team!

Responsibilities

• Log and triage incoming service requests, resolve issues or escalate, as appropriate
• Compile help desk metrics to provide recurring and ad hoc reports (i.e., customer service performance and problem resolution)
• Support analysis of strengths, weaknesses, opportunities, threats (SWOT)
• Gather stakeholder data (e.g.: requirements, strategic goals/objectives, current business processes, and pain points/areas for improvement)
• Support development of communications materials, business process workflows, usability testing, and engagement plans
• Support continuous process improvement:
  • Interview stakeholders, capture and analyze requirements, and develop recommended plans of action
  • Draft Current and Future diagrams of business processes - depicting departmental/functional, systems, data, documentation and subprocess dependencies
  • Develop and maintain supporting documentation (e.g.: user guides, cheat sheets, and system help prompts and screens)

Requirements

• Minimum of seven (7) years of relevant experience
• Experience using Jira/Confluence and ServiceNow, required
• Experience supporting DHS and/or other federal agencies, with a cybersecurity-related mission
• Strong organizational and communication skills

Education

• Bachelor's degree, preferred
• Security+ and/or CASP certification

Security Clearance

• Active SECRET clearance, required

Work Location

• Onsite - Springfield, VA

Benefits Offered:

• This position is paid a base salary based on job family, experience and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more

Evoke is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship, national origin, ancestry sexual oriented, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors protected by local, state, or federal law.