Resource and Referral Specialist (EASY Program & PROSPER)

Job Summary:

The University of Colorado | Anschutz Medical Campus is seeking applications for a Resource and Referral Specialist. This full-time, University Staff (non-classified) position will support the Adult Psychiatry Department, supported by the department of Psychiatry via CU School of Medicine, and University Physician's Inc. Specifically, this role will be working with EASY (Effective Access and Support from psychiatrY), which expands the capacity of front-line healthcare providers to implement universal screening, assessment and treatment for adult mental health and substance use conditions within routine primary care settings.

The Resource and Referral Specialist will be the first point of contact for health care providers calling the consultation line. They will provide a brief assessment and, based on need, provide access to a consultation with an adult psychiatric provider and/or provide resources for community-based treatment and recovery support services. This person will also support a mental health access program called PROSPER (Perinatal Resource Supporting Obstetric Screening, Psychiatry Education, Equity, and Referral) within Women's Behavioral Health & Wellness, on a part-time basis. This role will be responsible for clinical care coordination, referral and resource navigation, and additional supports for primary care providers seeking either local resources for their patient's behavioral health needs or for seeking consultation with the department's adult psychiatrist.

Key Responsibilities:

• The Resource and Referral Specialist (RRS) will initiate the consultation episode by collecting specific information about the patient, and the service being requested, and arranging for a telephone or electronic consultation with the designated professional.
• For face-to-face or telehealth consultations, guide the process including ensuring all requested pre-consult materials are complete such as past psychological testing, current self-report measures, other pertinent historical information, etc., and score any self-report instruments.
• Help arrange the appointment for 1x only consultation.
• Enter data obtained from each distinct point of contact with primary care providers into the secure database management system.
• Help coordinate and schedule registration meetings with external stakeholders (e.g. practices, school-based health centers, etc.), and conduct outreach to advocate the program in the community.
• Serve and assist external stakeholders (e.g. practices) as a resource and point of contact for questions related to our consultation/education service.
• Assist in coordinating and organizing meetings, events, and other activities, and take meeting minutes.
• Assist with the development of daily operation procedures, workflows, and other assets to ensure operational efficiency and effectiveness.
• Perform other duties that may be assigned by the program manager and the leadership team.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 1-2 days per week on campus and as needed for in-person meetings.

Why Join Us:

A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research, and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research, and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient's bedside. Read CU Anschutz Quick Facts here.

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education, and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• A bachelor's degree in biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or a directly related field from an accredited institution.

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Certified medical assistant.
• One (1) year of professional work experience in a medical office.
• Experience managing and handling sensitive and confidential information.
• Experience working with students, staff, and faculty, within higher education and/or academic medical environment.
• Experience working with EPIC or another electronic medical system.
• Experience working with Google documents, and the RedCAP database system.
• Referral management experience.

Knowledge, Skills and Abilities:

• Knowledge of medical office operations, health care systems, payors, and care navigation.
• Strong interpersonal and customer service skills with the ability to establish rapport with people of diverse backgrounds.
• Strong problem-solving skills, and the ability to use independent judgment.
• Excellent time management and organizational skills with the ability to manage multiple tasks and deadlines.
• Ability to work independently with minimal supervision as well as take direction and collaborate.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Attention to detail.
• Demonstrated commitment and ability to advance diversity and inclusion.
• Ability to professionally engage with health care providers, office managers, psychiatric providers.
• Ability to professionally engage in phone calls or email with patients with mood and anxiety disorders.
• Ability to interpret medical rules, regulations, policies, procedures, and guidelines.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Matthew Nichols, matthew.i.nichols@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by October 1^st, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $56,556 - $71,939.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.