Client Service Analyst-Field Services

POSITION SUMMARY:

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Position: Client Service Analyst-Field Services

Department: Service Desk

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred

EXPERIENCE:

• One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.

KNOWLEDGE AND SKILLS:

• Impeccable customer service skills

• Must be able to multi-task and prioritize well

• Experience using ticketing system to track incidents.

• Service Now knowledge preferred

• Excellent writing and communication skills

• Demonstrated problem-solving ability

• Working Knowledge of current PC and mobile computing technology

• Ability to give verbal instruction patiently to non-technical users

• Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare - Desktop: Microsoft Office 2003/2010, McAfee Enterprise anti-virus and - Microsoft Explorer 7-10 - Microsoft OS Windows, Linux, Macintosh - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.

Equal Opportunity Employer/Disabled/Veterans