Call Center Representative

Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona. IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.

In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

RESPONSIBILITIES:

This position is responsible for the professional and efficient managing of telephone calls and messages.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Keeping a log of calls and information received.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

KEY COMPETENCIES:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Troubleshooting skills
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company's products and/or services
• Expertise in the customer service
• Able to sit for long periods of time
• Able to work on PC screens for data analysis for long periods of time
• Able to walk and stand
• Professional appearance
• Other responsibilities may be assigned.

Typical environments include office, light industrial, commercial, utility and manufacturing. The noise level in the work environment is usually moderate. Work may include outdoor work exposed to elements and non-conditioned spaces.

One to three years related experience and/or training; or equivalent combination of education and experience.

• Knowledge of office procedures, practices, and etiquette.
• Skill in telephone/receptionist etiquette and courteous communication with public, verbally and in writing.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Interpersonal skills using tact, patience, and courtesy.
• Establish and maintain cooperative and effective working relationships with others.
• Work confidentially with discretion.
• Work independently with little direction.
• Communicate effectively both orally and in writing.
• Skilled in the operation of a variety of office machines including, personal computers, telephones, and copiers.
• Knowledge of IES computer systems.
• Must be a team player and abide by IES's strong core values and beliefs.