Sr. Customer Care Representative

Rentokil North America
$17.00 / hr
life insurance, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
United States, Texas, Houston
Nov 17, 2024
Sr Customer Care Representative ($17/hr plus commission) Apply remote type Remote locations TMX Inspect-All Services (2451) time type Full time posted on Posted 30+ Days Ago job requisition id R-039744 Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Position Overview Come join the Rentokil-Terminix family in this advanced position to assist customers and expand relationships! All from the comfort of your home! Rentokil-Terminix is committed to your success. By providing an $17/hr starting compensation, plus the ability to earn commissions and work extra hours when needed and approved by leadership, you have the opportunity to not only earn $45K+/year, but also be part of a world-class organization that offers full benefits on day one, paid vacation, and the chance to grow your career through various career paths. As a Sr. Customer Care Representative you will handle inbound service inquiries, create leads, and sell new services from these contacts. THIS IS A SERVICE + SALES ROLE. This is a remote job opportunity, so you'll never have to leave the comfort of home as long as you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an ethernet outlet (25Mbps download & 5Mbps upload speeds) you will be just fine. Application and Interview Expectations Step 1: Online application, including resume/CV Step 2: Online assessments and Video Interview with Talent Acquisition team Step 3: Offer and on-boarding Job Responsibilities Handles both residential and commercial customer calls/correspondence for service, scheduling, bill payments and billing inquiries turning great service into revenue generating contacts Offers creative Home Inspection leads to all customers that qualify Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions One call resolution; using all available resources to resolve customers issues Cultivates and maintains on-going customer relationships General knowledge of the organization, products, and/or services Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting Communicates with branch personnel to resolve service and scheduling issues Initiates outbound customer service calls for various campaigns Assist with collecting payments that have gone to collections due to non - payment Job Requirements High school diploma or GED Combined 1-2 years of sales and customer service experience Ability to use computer related technology Basic knowledge of Google Suite and Microsoft Windows Ability to type 25 wpm preferred Good verbal, written, and interpersonal communication skills Must be able to meet the standard KPI required metrics Ability to maintain professional communication and remain efficient in a fast-paced environment Good problem-solving skills Ability to work flexible schedule, including weekends and holidays Must be dependable and consistently punctual for all scheduled shifts A private home office/workspace suitable for working remotely during scheduled shift Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable Child / dependent care as necessary during the hours of scheduled shift Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects Sit for long periods of time while using office equipment such as computers, phones etc. Perform repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in sounds in the environment Incumbent is required to have: Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control and accuracy, such as preparing and analyzing data, viewing computer screens and expansive reading Rentokil -Terminix is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rentokil- Terminix companies are proud to be EOE. California residents click here to review your privacy rights. https://tinyurl.com/CA-Notice Why Choose Rentokil ? A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:? Professional and Personal Growth Multiple avenues to grow your career Rentokil is a Drug Free workplace Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.? Is that you? Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities. California residents click here to review your privacy rights. 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