Full Time Tour Guide

Summary/Objective

Responsible for conducting Floor Tours of the currency production floor.

Providing special tours, assisting in preparing packets for special groups, and language - specific tours, handling special requests from the COR.

Essential Functions

• Greets and registers guests; distributes any required identification badges or safety devices.

• Plans expeditions, instruction, and appropriate commentary based on environmental conditions and client's skills and ability levels.

• Provides guests and visitors with initial safety and administrative information and direction.

• Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.

• Retells and relays important or interesting historical facts, dates, and anecdotes.

• Engages wit and charm to enhance the guest experience.

• Tailors tour content to the age and interest of guests and visitors.

• Facilitates rich discussions that maintain visitors' interest.

• Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.

• Performs other related duties as assigned.

• Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups, and special interest groups.

• Maintain current CPR certifications from a program consistent with or provided by the American Red Cross or American Heart Association.

• Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

Work Environment

• Washington, D.C. 20228

• Public Indoor Environment in Governmental Building

Physical Demands

• Prolonged periods standing and walking.

• Physically able to speak for long periods of time while walking without becoming winded.

• Must be able to lift up to 15 pounds at times.

Travel Required

• No travel required.

Required Education & Experience

• Have customer service experience. Experience in a visitor center or public tour service preferred.

• Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages.

Work Authorization/Security Clearance Requirements

• Must receive Clear Background Investigation conducted by Treasury Department

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Public speaking: 1 year (Preferred)
• working in a museum setting: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person