Throughput Manager

The Perioperative Throughput Manager will design, oversee, guide, and have responsibility for daily operational flow of the Perioperative Services department. The manager will partner with all levels of leadership and key physician stakeholders to ensure that pre-op, operating room, and PACU throughput is efficient. The manager will supervise, facilitate activities, and provide leadership to the perioperative and perianethesia platforms related to operational flow. The manager will engage in and lead initiatives that focus on throughput, efficiency and process improvement.

Duties and Responsibilities:

• Builds collaboration and effective teamwork with clinical and operational stakeholders.
• Demonstrates leadership through facilitation and coordination operational flow through the perioperative departments.
• Leads the development of key evidence based practices related to operational efficiency, patient experience, and throughput.
• Works directly with senior leaders, physicians, clinical team leaders, and nursing management to effectively support the clinical and patient safety initiatives.
• Creates and maintains effective relationships with physicians, clinicians, and caregivers, to enhance communication and teamwork.
• Works collaboratively with IT leadership to ensure that appropriate resources are in place to support effective surgical services care operations.
• Seeks input and feedback from all levels of the organization to improve operational throughput and team engagement.
• Drives front line engagement in departmental performance and relationship building.
• Oversees and implements an operating environment and culture that inspires the interdisciplinary team to provide exceptional care in a compassionate manner.
• Leads a highly effective interdisciplinary team that works collaboratively and efficiently to provide outstanding efficiency in perioperative services.
• Operates and directs the daily operational throughput of perioperative services.
• Leads the redesign of key processes to ensure high quality, cost effective care.
• Drives innovation with collaboration as work flows and processes are redefined.
• Guides and supports Performance Improvement initiatives.
• Analyzes operational data to identify trends and opportunities for improvement.
• Ensures that timely, accurate, and complete data is incorporated and maintained in all reporting of service line clinical program metrics.
• Participates in PI efforts to improve service line outcomes, patient experience, and operational performance.
• Monitors operational performance guidelines, assesses patterns, and plans.
• Participates as support member of care team to achieve business goals and clinical/quality outcomes.
• Evaluates utilization of clinical pathways.
• Reinforces unit, service line goals and budget information to team members.
• Provides input and works with Nursing Unit Directors/Nurse Managers in development of operational goals.
• Updates knowledge of best practices regarding throughput expectations, annually and as needed.
• Provides input and works on efficiency processes.
• Support and help facilitate safe standardized practice.
• Participates in appropriate committees to support standardization of processes across the perioperative departments.

• Provides transformational leadership and redesign of the departmental workflow related to future growth and relocation of operative services.
• Assesses current operational processes and evaluates opportunities for improvement.
• Leads workflow redesign efforts within the operative arenas
• Serves as a liaison between front line staff, physicians and administration to achieve workflow and redesign goals.
• Collaborates and consults with patients, colleagues and interdisciplinary team members to achieve desired outcomes.
• Provides input to the multidisciplinary team (OR Staff, Anesthesia, Surgeons, PreOp, PACU) in regard to patient and family centered care.
• Documents and reports data, and progress within the requested time frames.
• Serves as advocate for patients and families.
• Identifies problem and implements measures to meet needs of patients and families related to throughput of the continuum of care.
• Participates in leadership growth and development.
• Represents the organization to various physician practices and community healthcare affiliated agencies.
• Completes other duties to support departmental operations as assigned or requested.

Skills/Abilities/Competencies:

• Excellent interpersonal and communications skills to effectively work with clinicians and support staff.
• Strong understanding of Microsoft Office applications and personal computers
• Exemplary critical and problem-solving abilities
• Analytical abilities vital to organize, supervise, and evaluate the work of others
• Ability to handle frequent stress due to critical issues, changing interpersonal climate, and personnel issues

Working Conditions:

• Position is full-time and located at BWH.

Fiscal Responsibility:

• Minimal budgetary responsibility
• Productivity management is critical

• Management experience in a healthcare setting preferred
• Bachelor's degree in a Healthcare related field, Engineering, Operations Management, related field preferred
• Master's Degree preferred
• 5 years of Operating Room/Surgical Services or large-scale industrial engineering or manufacturing experience with demonstrated team building and leadership skills
• Preferred: Greater than 10 years of supervisory experience; Lean certification and/or leadership experience with healthcare performance improvement initiatives