Health Navigator

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Health Navigator serves as an intermediary between the health care system, social services and the community to facilitate access to services in support of families and assist in the obtaining of care and resources needed to maintain their health. Navigators reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of clinical, financial, or social support.

Department Name: Pediatric Mental Health Institute
Job Status: Full Time; 40 hours/week - eligible for benefits
Shift: Monday through Friday 8:00am to 4:30pm

EDUCATION - High School Diploma or equivalent.

EXPERIENCE - Minimum 3 years of experience assisting patients and families or other related healthcare/community experience. Knowledge of State social service agencies and community resources.

EQUIVALENCY - An Associate degree, in a related field, may substitute for the experience requirements on a year for year basis.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

Assesses patient needs to customize appropriate internal and external resources. Assists families in community and home settings as determined by established algorithm to remove barriers related to access services.

Refers families to clinical, social, and financial supports using an established algorithm to assess patient and family needs.

Works with staff and providers to create a care plan and communicates with them regarding the status of referrals and outreach efforts.

Works with individuals from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions. Builds family capacity to address health and social issues through education, care coordination and community outreach.

Provides advocacy and support as needed to remove barriers, preventing families from receiving services or entitlements as needed. Identifies trends in barriers experienced by families when seeking care and provides data to internal team members.

Maintains reports, provide necessary documents and data by deadlines and upon request.

Assists in meeting population health goals by linking families and communities to essential resources.

May research and classify community resources that will be of value to families and maintains a community resource database.

May represents CHCO in local, state, regional efforts related to community health and community resource needs.

By position may perform lead duties for other CHL team members which includes, but is not limited to, training, and managing the flow of day-to-day operations.

SCOPE AND LEVEL

• Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
• Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
• Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non-routine issues to supervisor. Problems that are not covered by guidelines or that are without precedent are taken up with the supervisor.
• Communications: Contacts with team members, clients or the public where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
• Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

PHYSICAL REQUIREMENTS

Audio-Visual: Color Discrimination: Fair

Audio-Visual: Depth Perception: Fair

Audio-Visual: Far Vision: Fair

Audio-Visual: Hearing: Fair

Audio-Visual: Near Vision: Good

Weight Lifted/Force Exerted: Up to 10 pounds: Up to 1/3 of the time

WORK ENVIRONMENT

Mental and Emotional Requirements: Manages stress appropriately.

Mental and Emotional Requirements: Works with others effectively.

Mental Stress: multi-tasking, meeting deadlines, prioritizing.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.