Front Desk Staff/Patient Services Representative

General Statement of Responsibilities:

The Patient Services Representative role at Boynton Health support provider staff with assessing appropriate service to meet the care needs of the patients in a mental health clinic. Assigned responsibilities are carried out in a manner respectful of the rights of patients, and conducive to the efficient, effective rendering of high quality ambulatory care.

Compensation: $20.80-$24.49 hourly depending upon qualifications and experience.

Detailed Job Responsibilities:

• Screen patients:
  • Collect patient data
  • Assure eligibility of the patient to receive care at Boynton Health
  • Interview to obtain history and reason for visit
  • Interpret collected data to identify patients' appointment needs
  • Refer significant findings to the Triage Nurse or Urgent Counselor or the provider for assessment
  • Recognize and respond to emergencies and unplanned situations

• Appointment scheduling and appointment arrivals:
  • Know Mental Health Cinic (MHC) scheduling guidelines as developed by the provider staff and be able to explain them to patients if necessary
  • Adhere to and explain HIPAA policy and Acknowledgement of Notice of Privacy Practices form to patients.
  • Explain Patient Financial Responsibility Statement to patients.
  • Collect visit copays and inform the patients about their financial responsibilities for payment when receiving services in the Mental Health Clinic
  • Issue "Zoom" invites for patients who receive care via TeleHealth
  • Correct use of pronouns as indicated by the patient or staff
  • Schedule language or hearing translators, if needed
  • Obtain current insurance information and appropriate release forms
  • Verify all demographic information
  • Generate a mental health medical record through the electronic medical records system

• Report and record patient information:
  • Answer a high volume of phone calls
  • Take phone messages from callers requesting to speak with a provider and forwarding that information electronically
  • Offer urgent services to students who call in and appear to be in distress
  • Complete paperwork and electronic messaging necessary to facilitate patient care
  • Handle all patient information by phone or in person within boundaries set by patients' rights to confidentiality

• Perform delegated tasks:
  • Process letters, forms and release of information requests in a timely manner
  • Fax documents as requested
  • Follow up on missing provider billing charges
  • Scan and file patient information into the electronic medical record
  • Other duties and tasks assigned

• Continual improvement of systems and processes supporting patient access to service:
  • Attend and participate in weekly staff meetings, classes, workshops and in-services
  • Maintain compliance with applicable OSHA, HIPPA, MERTKA, and credit card/financial confidentiality policies. Adhere to University, Boynton Health and Mental Health Clinic policies and procedures.
  • Keep Team Leader informed of any problems with our systems or procedures.
  • Participate in ongoing review of policies, procedures and protocols
  • Participate in Quality Improvement projects

• Work Environment:
  • Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.

Required Qualifications:

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of related medical clerical / receptionist experience and education to total four years.
• Experience in a related health clinic clerical position.
• Experience with an electronic medical record system.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.

Preferred Qualifications:

• Experience in a related mental health clinic clerical position.
• Excellent customer service focus & skills.
• Must have ability to use independent judgment to perform a wide variety of tasks in a professional manner.
• Strong communication and interpersonal skills.
• Ability to prioritize, problem solve and multitask and perform in high demanding environment.
• Able to perform well under pressure and can handle multiple tasks at one time.
• Excellent problem solving skills.
• Previous experience with Point and Click or other EMR computer programs
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.

About Boynton Health, Mental Health

Boynton.umn.edu

Boynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff. Boynton conducts significant outreach efforts including student-led health promotion in the areas of sexual health, nutrition and stress management. It conducts a comprehensive survey of college students to give postsecondary institutions a look at the health of their students. And it conducts community-based public health initiatives to support the health of everyone on campus.

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.