Medical Assistant Sr TRUE Center for Gender Diversity

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation's top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Senior Medial Assistant (MA) provides clinical support to patients and assists care providers with clinical and administrative support. The TRUE MA will provide compassionate, respectful, patient centered services to individuals and families seeking gender-affirming treatment. The TRUE MA will demonstrate a commitment to inclusivity and experience with the healthcare needs of LGBTQ+ children and adolescents. Sensitivity to cultural diversity, race, gender, and other individual differences in the workforce; recognize the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large is key competency for this position.

Department Name: TRUE Center for Gender Diversity
Job Status: 40 hours/week; eligible for benefits
Shift: Monday-Friday 8hr shifts between 7:30a-7:00p

• EDUCATION - High school diploma or equivalent and graduation from an accredited/certified Medical Assistant program.
• EXPERIENCE - One year in a direct health care role.
• CERTIFICATION(S) - BLS for Healthcare Providers / CPR and certification as a Certified Medical Assistant, Registered Medical Assistant, National Certified Medical Assistant or Certified Clinical Medical Assistant

POPULATION SPECIFIC CARE

• a.) Neonate - <30 days
• b.) Infancy - >30 days to 1yr
• c.) Toddlers - >1yr to 3yrs
• d.) Pre-Schoolers - >3yrs to 5yrs
• e.) School age - >5yrs to 13yrs
• f.) Adolescent - >13yrs to 18yrs
• g.) Adult - >18yrs to 65yrs.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment. Conducts quality checks.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment. Reports areas of concern to next care provider.
• Supports patient care delivery by assisting health care providers during examinations; preparing laboratory specimens; performing basic testing; disposing of contaminated supplies; cleaning or preparing for sterilization of medical instruments; administering medications per policy and procedures; telephoning prescriptions to pharmacies and other duties within scope.
• Anticipates and leads in balancing workloads and MA assignments and maintaining patient/clinic flow by coordinating with providers and clinic team.
• Provides phlebotomy and advanced specimen processing (i.e., centrifuge, Meditech) when indicated.
• Completes lab test follow up and medical record documentation.
• Prepares and completes medical record for visit by recording patient information, treatment, and test results. Assists with patient "MyChart" enrollment.
• Participates in the standardized education of patients through written instructions and answering questions as directed by provider.
• Cross trains to multiple specialties/sub-specialties for front and back office (where applicable).
• Performs and supports patient reception including performing check-in and check-out, registration, scheduling and coordinating patient follow up visits.
• Creates moderately complex patient correspondence (i.e completes medication administration permission forms, refill request routing, etc.). Participates in Electronic Medical Record (EMR) medication management. May need to synthesize or compile data from multiple areas of medical record to complete forms.
• Independently initiates referrals and insurance pre-authorizations.
• Provides general office support including phone and fax management.
• Completes daily, weekly and monthly monitoring of reports and compliance. E.g. daily charge report, compliance with logs and checks, and etc.
• Serves as the preceptor for new staff including orientation, education, skill validation, tracking, assessment and monitoring progress.
• Ensures supplies are ready by monitoring inventory, stocking work areas, placing orders and verifying receipt.
• Participates in hospital committees as directed by leadership.
• Serves as a mentor, expert in clinical area/skill, a safety coach/specialist, and continuously assists in reviewing and assessing peers" skill set.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements, and The Joint Commission standards.

COMPETENCIES

• ADAPTABILITY - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• APPLIED LEARNING - Assimilating and applying new job-related information in a timely manner.
• BUILDING PARTNERSHIPS - Developing and leveraging relationships within and across work groups to achieve results.
• COLLABORATING - Working cooperatively with others to help a team or work group achieve its goals.
• COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• CUSTOMER ORIENTATION - Placing a high priority on the internal or external customer's perspective when making decisions and taking action; implementing service practices that meet the customers' and own organization's needs.
• DIVERSITY & INCLUSIVITY - Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
• DECISION MAKING - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.
• MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
• MANAGING WORK - Effectively managing one's time and resources to ensure that work is completed efficiently.
• PLANNING & ORGANIZING - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
• RESOLVING CONFLICTS - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.
• STRESS TOLERANCE - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Must have proficient computer skills.
• Must have functional knowledge of medical terminology.

SCOPE AND LEVEL

Guidelines: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent.

Complexity: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.

Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.

Supervision Received: Performs work with minimal supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.

Ability to Perform Essential Functions of the Job

• Will frequently stand/walk up to 12 hours per day.
• Will frequently use hands while keyboarding and writing.
• Will frequently sit up to 2-4 hours per day while accessing computer, talking on the telephone, and while attending meetings.
• Will occasionally lift/force exerted up to 100 pounds.
• Constantly uses sight in performance for daily job duties.
• Constantly uses hearing in performance for daily job duties.
• Able to assist or assume direct patient care as census directly permits. Exposure to unsteady or falling patient: In the course of transferring a patient, may encounter a patient who falls or loses balance, causing employee to fall and/or bear the full weight of a patient.

Work Environment

• Exposure: Exposure to blood/body fluid: Regular/Frequent.
• Exposure: Exposure to heights: Occasional.
• Exposure: Exposure to infectious diseases: Frequent.
• Exposure: Exposure to lung irritations: Occasional.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.