Patient Services Coordinator, Patient Access - New Patients Area

The UNM Medical Group, Inc. is seeking an Full-time Patient Services Coordinator to work in our Cancer Center Patient Access - New Patients area.

Minimum $34,299 - Midpoint $42,203*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. Working availability Monday-Friday 7am-5pm.

This position will report to the Supervisor of the New Patient Services within the Patient Services Department. This position is responsible for handing all incoming internal and external new patient referrals. The process requires a call to the patient within 16 business hours of receipt of the referral request to complete intake, then assigning a new patient scheduler who will request medical records, imaging and pathology if required as well as other documents necessary for patient triage and visit. Medical Terminology knowledge if preferred. Registration, insurance verification, multi-provider scheduling, answering multi-line incoming calls, strong communication skills, attention to detail and ability to multi-task is essential. This position is critical to the overall success of the department by meeting established goals in a very demanding and high producing clinic environment all while addressing and meeting the needs of the patient's and/or physician's.

Summary:

• Provides administrative support at a UNMMG Ambulatory Clinic, including scheduling appointments, receptionist duties, and verifying demographic and insurance information.
• Manages referral and prior authorization processes with insurance carriers.
• Assists with patient concerns and complaints, serving as a liaison between patients, physicians, and insurance companies.

Minimum Job Requirements of a Patient Services Coordinator:

High school diploma or GED. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

About UNM Medical Group, Inc Patient Services Coordinator at UNM Cancer Center:

UNM Medical Group (UNMMG) is currently seeking an Ambulatory Patient Service Coordinator for the UNM Cancer Center to work in one of the functional areas within the Patient Services Department. The functional areas are; New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, Radiation Oncology Frontline and PBX Operators. The position will provide direct services to patients either by phone or in person by processing new patient referrals, verifying insurance coverage and benefits, frontline registrar for Medical or Radiation Oncology, appointment scheduling, medical records or as a PBX Operator. In addition the position serves as a liaison as needed with physicians, other providers and insurance companies.

Join the University of New Mexico Comprehensive Cancer Center's dynamic team where innovation, patient safety, and top-notch care come first. As New Mexico's only National Cancer Institute-designated center, UNMCCC is a leader in cancer research and treatment, with over 15,800 patients served annually. This is your chance to make a real impact in a growing facility that's shaping the future of cancer care across the state and beyond!

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence.

Diversity, Equity, and Inclusion Commitment:

We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

Benefits:

• Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.