Supervisor, IT Service

Your Role

The Digital Employee Experience team ensures employees have the technology, devices, and support services needed to work efficiently and effectively. The Technology Services & Operational Endpoint Field Services Supervisor will report to the Senior Manager, Technology Services & Operational Endpoint Services. In this role you will you will drive operational excellence, promote service quality, leverage emerging technologies including AI-enabled tools, and ensure seamless service delivery that enhances productivity and end-user satisfaction.

Your Knowledge and Experience

• Requires broad job knowledge of technical or operational practices within assigned discipline

• Requires at least 7 years of direct and relevant experience, including 3 years of experience operating in a lead role

• Strong leadership, team development, and workforce management skills.

• Excellent communication, collaboration, and interpersonal skills

• Experience using data, metrics, and operational insights to drive service improvements.

• Working knowledge of AI technologies, AI-assisted productivity tools, and automation capabilities, with the ability to identify and implement opportunities that improve operational effectiveness and employee experience.

• Experience leveraging AI tools to enhance service management, knowledge delivery, reporting, analytics, or support operations preferred.

• Knowledge of and experience supporting macOS devices in an enterprise environment preferred.

• Service Marketplace and ServiceNow experience preferred.

• Preferred location is El Dorado Hills, California, with an in-office requirement of at least three days per week.

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