Fraud Investigator (Hybrid)

Description

Here's what you can expect from the job and what you need to be successful:

What You'll Do :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct investigations of suspected or confirmed fraud cases involving accounts, payment transactions, cards, and other financial products or services.
• Gather, review, and analyze transaction records, account activity, documentation, and other relevant information to determine the nature and extent of suspected fraudulent activity.
• Document investigative findings, conclusions, and supporting evidence in accordance with established procedures and regulatory requirements.
• Collaborate with internal business partners, risk teams, operations staff, and law enforcement agencies, as appropriate, to support fraud investigations and case resolution.
• Monitor fraud alerts, referrals, and case queues, prioritizing investigations based on risk and potential impact.
• Identify patterns, trends, and emerging fraud risks, escalating concerns and recommending actions to minimize losses and strengthen controls.
• Communicate investigation status and findings to management and other stakeholders, providing recommendations for resolution and recovery efforts.
• Support recovery activities and assist with the preparation of reports, documentation, and evidence required for legal, regulatory, or law enforcement purposes.
• Maintain knowledge of fraud schemes, investigative techniques, industry trends, and applicable laws, regulations, and organizational policies.
• Participate in process improvement initiatives that enhance fraud detection, investigation effectiveness, and operational efficiency.

Essential Skills:

• Knowledge of fraud investigation practices, financial transactions, fraud detection methods, and case management procedures.
• Ability to analyze data, identify suspicious activity, evaluate evidence, and reach sound conclusions using professional judgment.
• Experience preparing clear, detailed investigative reports and maintaining accurate case documentation.
• Strong problem-solving, analytical, and organizational skills with attention to detail.
• Effective verbal and written communication skills, including the ability to interact with internal partners, members, and external agencies.
• Proficiency with case management systems, transaction monitoring tools, and Microsoft Office applications.
• Ability to manage multiple investigations simultaneously while maintaining quality, accuracy, and timeliness.
• Understanding of applicable financial services regulations, privacy requirements, and fraud-related compliance standards.

Location: Hillsboro, OR/Rocklin, CA

Target Compensation:

Hillsboro, OR: $66,500 - $79,500 USD

Rocklin, CA: $73,150 - $87,450 USD

Schedule: Hybrid (1 day onsite) Mon-Fri 8am - 5pm

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.