Bankruptcy Support II

Description

This role performs a variety of bankruptcy servicing and administrative activities for accounts affected by bankruptcy, insolvency, and other distressed financial situations. This role applies established procedures to manage assigned work, maintain accurate account information, support compliance requirements, and assist in the administration and resolution of bankruptcy-related matters while working with moderate supervision.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Maintain and update bankruptcy account records, ensuring information is accurate, complete, and properly documented.
• Process a variety of bankruptcy-related transactions, notices, filings, and correspondence in accordance with departmental procedures.
• Monitor bankruptcy plans, payment arrangements, and case status updates, identifying discrepancies or missing information for follow-up.
• Coordinate routine communications with courts, attorneys, trustees, agencies, lienholders, and internal business partners regarding account servicing activities.
• Review account documentation for completeness and accuracy, performing research and fact-finding when information requires clarification.
• Resolve routine account issues within established guidelines and escalate more complex situations as appropriate.
• Follow applicable laws, regulations, policies, and internal controls to support compliant administration of bankruptcy accounts.
• Assist with account resolution and recovery efforts by gathering information, maintaining records, and supporting required servicing activities.
• Identify process exceptions or recurring issues and communicate them to more experienced team members or leadership for review.
• Maintain productivity, service, and quality standards while managing multiple assignments and deadlines.

Typical Scope:

• Applies acquired job skills and company policies and procedures to complete assigned tasks. Recognizes the need for occasional deviation from standard processes/procedures.
• Works on tasks and assignments that are semi-routine in nature but may require interpretation or fact-finding. Occasionally deviates from standard procedures.
• Typically follows established procedures on routine work, requires instructions on new assignments. Works under moderate supervision.

Essential Skills:

• Required Education: High school diploma and/or specialized certification
• Required Experience: 1+ years of relevant experience
• Working knowledge of office software, operational systems, and data entry practices.
• Strong attention to detail and ability to review documentation for accuracy and completeness.
• Ability to interpret and apply established procedures to a variety of routine and semi-routine tasks.
• Effective organizational, communication, and customer service skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Ability to handle confidential information with professionalism and discretion.

Location: Hillsboro Corporate Office | Hillsboro, OR 97124

Target Compensation: $22.60 - $27.16 + annual bonus

Schedule:Monday - Friday | Full-Time (Hybrid)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.