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Position Description: The Associate Director for Academic Advising Technologies serves as a key leadership role within the Loyola Center for Undergraduate Advising Excellence, a central service which supports academic advising staff across the entire Loyola undergraduate system. The role liaises with various campus partners including Academic Affairs, Enrollment Management, Information Technology Services (
ITS), and academic advising leadership within schools and colleges to understand user needs, assess existing technological capabilities, and deliver advisement on the best application of systems to meet the needs of campus stakeholders. The Associate Director serves as the systems administrator for the university's student management system, ensuring that end-user training and resources enable maximum application of system capabilities. The ideal candidate for this role possesses systems administrator experience along with the ability to apply successful systems application strategies within a higher education environment.
Reporting Structure: This position reports to the Executive Director of Academic Advising within the Division of Student Success.
Location: Lake Shore Campus, with travel to Water Tower Campus and Health Sciences Campus as required.
Supervision: No supervision exercised
Systems Administration and Campus Integration (30%)
* Liaises with vendors of academic advising systems. Manages existing vendor contracts and ensure mutual compliance. Shares user feedback and existing pain points to advocate for systems enhancements.
* Assesses new product features, conducts product testing, and partners with campus stakeholders to understand potential applicability to existing workflows and business needs.
* Manages process maps and workflow summaries for advising technology systems and key processes
* Develops communications and resources to launch new features and systems improvements. Ensures broad and consistent communication to keep all relevant stakeholders informed of system changes, and supports campus partners to ensure successful adoption of emerging features and technologies.
User Experience, training, and support (30%)
* Serves as the primary point of contact and subject matter expert on advising technology systems.
* Responds to user inquiries related to advising technologies and offers guidance to users on system features and functions.
* Drives campus adoption of advising technologies through stakeholder engagement and a working understanding of how systems support the core business needs of academic advising units.
* Establishes communities of practice for key advising technologies which facilitate the sharing of information across various campus advising units.
* Will develop an academic advising technologies workshop series which will deliver topical trainings for new staff on a regular schedule as well as offer an opportunity for existing staff to refresh product knowledge and understanding of application.
Audits and Quality Assurance (20%)
* Oversees roles and department settings within advising technology systems to ensure that roles match positional scope and that staff are assigned to roles appropriate to their work.
* Acts as a super administrator for advising technologies and Coordinates with the Associate Director for Advising Operations to onboard new staff, ensuring proper and timely systems access.
* Conducts surveys of systems stakeholders at regular intervals to assess feature awareness, system utility, and user satisfaction.
* Uses assessment outcomes to develop resources, explore improvements, and resolve issues as they relate to campus partner utilization of advising technologies
Strategic Planning (10%)
* Develops and executes a strategic technologies road map, ensuring that campus advising technologies remain aligned with the campus' strategic plan and with the needs of Loyola Academic Advising units.
* Collaborates with key Loyola offices such as Information Technology Services, the Registrar, Financial Aid, Admissions, the Student Accessibility Center, and others to ensure that advising technologies integrate with shared data systems and services.
* Attends vendor webinars and meetings as the Loyola designated product systems administrator to remain current with ongoing developments as it relates to vendor systems and emergent best practices.
* Attends vendor meetings and conferences to learn about product developments and to participate in information sharing amongst peer institutions.
* Identifies systems gaps as it relates to academic advising business needs, researches potential technological fixes, and presents findings to senior leadership for ongoing campus technologies assessments and budget setting.
Student Academic Success Administration (10%)
* Facilitates
UNIV 101 First-Year Seminar section(s) for incoming students each Fall term.
* Participates in key division meetings as a representative for Academic Advising. Chairs or participated in committees and working groups to support division initiatives as assigned.
* Other duties as assigned in support of the Student Academic Success division. |
Loyola University Chicago
Nov 04, 2026