Associate Director, Core IT Svcs

The University of New Mexico Health and
Health Sciences Information Technology department provides IT support to the
Health and Health Sciences enterprise. The Health Sciences IT (HSIT) unit
is a traditional IT shop, consisting of tiers which provide IT support services
for the various business functions in the areas of academics, research and
administration for Health Sciences departments. HSIT is seeking a seasoned IT
leader to fill an IT Associate Director position. This leader will guide the
strategic direction and operations of enterprise services, computing and
support standards, IT service management, classroom technology services, and is on the HSIT
executive leadership team. This is a hybrid position, working both in the
office and from home. To be considered for the position, please include a
resume, cover letter, and complete UNM Application.

The Assoc. Director will provide leadership
and operational oversight for core IT services, ensuring the delivery of
secure, reliable, and effective technology services. They will establish and
enforce standards for computing environments, support practices, and
operational processes while overseeing software licensing, compliance, vendor
relationships, and contract renewals. They serve as a liaison with HSC
department leadership, faculty, staff, and external partners to support
strategic and operational objectives. This includes enterprise technologies that are
shared between the Health System and the Health Sciences Center.

The
Assoc. Director will oversee a portfolio of technology projects and
initiatives. They monitor key performance indicators, evaluate service
performance, and drive operational improvements through data-informed decision
making. They will participate in institutional governance and change management
activities, including Health Sciences Center, Health System,
and Main Campus Change Advisory Boards to support enterprise-wide technology
planning and service delivery.

The
Assoc. Director provides leadership for personnel management, engagement, and
professional development initiatives, including mentoring and career growth
opportunities. They also oversee the departmental web/Sharepoint content and
maintenance to ensure accuracy, accessibility, and effective communication. As
part of the executive leadership team, they contribute to strategic planning,
organizational problem resolution, and the evaluation of departmental
performance. This is a hybrid
position, working both in the office and from home. To be considered for the
position please include a resume, cover letter and complete UNM Application.

The UNM HSC has earned a national and international
reputation for its integrated education, patient care, research, and
partnership initiatives which address the unique healthcare needs of New
Mexico's urban and rural populations (http://hsc.unm.edu).
The UNM is an Equal
Opportunity/Affirmative Action Employer and Educator.

See the Position Description for additional information.

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Successful candidate may be subject to a criminal background check prior to starting work.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Progressive leadership experience in Information Technology, including
  management responsibility for enterprise technology operations, service
  delivery, and personnel.
• Strong organizational, analytical, and project management skills, with
  the ability to prioritize competing demands, manage resources effectively, and
  achieve strategic objectives.
• Experience supporting and administering core enterprise technologies,
  including Identity and Access Management (IAM), IT Service Management (ITSM)
  platforms, Microsoft Entra ID, Microsoft Intune, and related cloud-based
  services. Knowledge of IT service management principles and best practices.
• Demonstrated ability to provide strategic and operational guidance in
  the evaluation, planning, implementation and continuous improvement of
  enterprise technology systems and services.
• Experience managing software licensing, vendor relationships, compliance
  requirements, and technology budgets within a large or complex organization.
• Experience establishing, measuring, and reporting operational performance
  metrics and driving service improvements through data-informed decision-making.
• Strong interpersonal and communication skills and the ability to work
  with a wide range of constituents in a diverse community.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.