Pharmacy Technician Central Support

General Summary of Position

The Outpatient Pharmacy at MedStar Georgetown University Hospital is hiring a Full Time Central Support Pharmacy Technician. This is a Full Time role with a Sunday - Thursday schedule working 9:30 AM -6:00 PM.

The Central Support Pharmacy Technician assists pharmacist(s) in all areas of pharmacy operations focusing on prescription preparation and customer service through creating and maintaining patient's profiles, data entry and adjudication to third party payors in a central location. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Duties and Responsibilities

• Responsible for correctly sorting inbound prescriptions to the correct queue for processing. Ensures data entry related queues are processed in order based on patient's needs.
• Responsible for meeting daily data entry goals, department goals and customer service goals.
• Processes refills and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.
• Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers.
• Solves problems systematically using sound business judgement.
• Acts as a pharmacy technician in the absence in the outpatient pharmacy by performing daily technician duties to include data entry, production, adjudication and front-end management. Prepares prescriptions for dispensing counts and verifies medication labels and vials appropriately and prioritizes waiters.
• Acts as the inventory technician in the absences by performing daily duties to include receiving, checking and putting away the daily order. Returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 3-4 years pharmacy technician experience in a retail setting or equivalent training required
• 1-2 years customer service experience or equivalent experience. preferred

Licenses and Certifications

• National pharmacy technician license (PTCB or EXCPT) required upon hire
• DC pharmacy technician license required upon hire
• Maryland pharmacy technician required within 90 days of hire