New 
Bell Person
 Omni Hotels & Resorts | |
11-11
| |
 United States, Kentucky, Louisville | |
| 400 South 2nd Street (Show on map) | |
 Nov 04, 2026 | |
|
Omni Louisville Hotel
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city's heritage, culture, and character-felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel's speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options-including craft beer, fresh bakery items, and local favorites-the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match. Bell Person Overview: The Bell Person is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs. Responsibilities: * Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed. * Use friendly and appropriate expressions when engaging guests. * Supervising the bell staff and ensure they perform their duties efficiently. * Assist in making reservations for restaurants and limousines for our guests. * Ensure the delivery of parcels, mail, and special deliveries to guestrooms. * Ensure that the bell storage closet is maintained, clean and tidy. * Follow-up with guest complaints to ensure that any problems are resolved. * Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction. * Utilize bell carts effectively and with caution. * Ensure Lobby Presence when on shift. * Direct guests to the Front Desk or meeting rooms. * Call taxis and/or shuttle for guests as needed. * Assist, retrieve, and load luggage for guests. * Notify the Front Desk and Guest Services of VIP arrivals whenever possible. * Engage in conversation with as many guests as possible. * Aid guests in locating other areas of the hotel (walk them to destination if possible). * Train new bell staff members on the proper procedures and protocols of the hotel. * Maintain daily bell log for all arrivals and departures. * Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts. Qualifications: * Must be at least 21 years of age. * Previous luxury hotel experience is required. * Ability to stand for the entire scheduled shift. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio. * Knowledge of the surrounding area and all of its attractions. * Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. * Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. * Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. * Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. * Must have the ability to stand and/or walk for extended periods of time. * Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |