New 
Engagement Manager
 Tata Consultancy Services | |
$100,000 - $150,000
| |
sick time, 401(k)
| |
 United States, Ohio, Cincinnati | |
 Oct 28, 2026 | |
|
Job Description
Job Description Key Responsibilities: *
Lead the delivery team across large, complex, and potentially multi-workstream engagements, frequently in collaboration with services partners. *
Apply advanced project implementation, scheduling, monitoring, and delivery-management expertise to maintain effective and timely execution. *
Manage engagement governance, timeline, scope, risks, issues, change, resources, reporting, and financials. *
Build strong cross-geography, cross-functional, customer, and partner relationships that support delivery and strengthen the Expert Services brand. *
Work with the Sales Account Team, customer, partner, and delivery leadership to understand engagement objectives, challenges, issues, and expected value. *
Apply the Now Create methodology and ServiceNow prescriptive guidance to promote successful delivery and long-term customer outcomes. *
Serve as the primary contact for delivery coordination, executive communication, escalation response, collaboration, and customer agreement on proposed solutions. *
Identify gaps between actual performance and the plan of record and drive timely corrective action and resolution. *
Coach, mentor, and manage services partners, Engagement Managers, and Associate Engagement Managers. *
Communicate a clear delivery story through governance forums, executive updates, status reporting, and difficult customer conversations. Delivery Lifecycle Expectations *
Initiate: Host kickoff workshops, submit resource requests, issue the project plan and workshop schedule, share customer questionnaires with delivery roles, and establish governance forums, including Steering Committees. *
Plan: Coordinate customer workshops, maintain risks, issues, decisions, actions, and changes, and direct release and sprint planning with the Business Process Consultant and Technical Consultant. *
Execute: Lead governance forums, daily stand-ups, and scope checkpoints; distribute executive status reporting; maintain resource plans and delivery controls; direct escalation responses; coordinate testing and UAT readiness; and define the go-live and transition plan. *
Close: Lead or support the customer closeout workshop, conduct lessons learned, review customer feedback, and complete the success story documenting business value and lessons learned. Qualifications: *
8+ years of progressive professional services experience or equivalent education and experience. *
Industry-domain expertise aligned with the supported workflow. *
Demonstrated success independently leading larg e, complex implementations and multi-team delivery environments. *
Advanced expertise in project implementation, scheduling, monitoring, governance, financial management, resource management, risk management, issue resolution, and change control. *
Strong executive communication, customer-facing leadership, facilitation, negotiation, collaboration, and stakeholder-management skills. *
Proven success driving complex delivery issues through analysis and resolution. *
Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional. *
Required certification: ServiceNow Certified System Administrator (CSA). ServiceNow certifications aligned with the supported workflow are preferred. *
Ability to apply AI tools to streamline workflows, generate insights, and support strategic initiatives. *
Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability dto explain their application in customer contexts. *
Ability to travel up to 50%. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $100,000 - $150,000 a year #LI-CM2 Location
Cincinnati, OH
Function
TECHNOLOGY
Role
Senior Product Manager
ID
437278
Skills
Service Now
Salary Range
$100,000 - $150,000 | |