Assistant Director of Financial Aid/Operations

Assistant Director of Financial Aid/Operations

SUNY Broome Community College has an immediate opening for an in-person, full-time, Assistant Director of Financial Aid/Operations in the Financial Aid Office. This position provides leadership and technical expertise in the administration of federal, state, and institutional financial aid programs, while overseeing day-to-day operations of the Financial Aid Office. The Assistant Director reports to the Director of Financial Aid. The Assistant Director ensures compliance with applicable regulations and College policies, supports and trains Financial Aid staff, and oversees financial aid systems, processing, reporting, and student services.
This position has a standard workweek of Monday through Friday, occasional evenings and Saturdays as needed.

Responsibilities include, but are not limited to:

Oversee Financial Aid Operations: Lead day-to-day Financial Aid Office operations, workflows, staff productivity, training, and professional development while ensuring compliance with federal, state, and institutional requirements.
Manage Financial Aid Systems and Data: Oversee financial aid data exchanges, processing, reporting, system workflows, annual system updates, and coordination with Information Technology Services to resolve issues and improve processes.
Administer Financial Aid Programs: Determine student eligibility and awards for federal, state, and institutional programs, including APTS and EOP; manage student budgets, needs analysis, verification, Return to Title IV, and related compliance requirements.

Monitor and Resolve Student Aid Issues: Review and correct financial aid records; address over-awards, overpayments, enrollment changes, transfer records, discrepancies, and other issues affecting student eligibility and awards.

Develop Procedures, Training, and Resources: Create and maintain staff training materials, operational procedures, financial aid reports, and student-facing resources, including the financial aid self-service portal.

Provide Student Services and Outreach: Counsel students and parents
regarding financial aid requirements and processes and provide presentations
and outreach to prospective and current students through campus and
community events.

Coordinate Cross-Departmental Activities: Collaborate with the Registrar,
Bursar, Assistant Controller, academic departments, IT, and other campus
offices on student outcome tracking, financial aid reporting, data needs, and
operational initiatives.

Reporting and Compliance: Conduct research, monitor financial aid activity,
and prepare required internal and external reports while maintaining
compliance with applicable regulations and College policies.

Requirements:

A minimum of a Bachelor's degree in Business, Student Affairs, or a related field
required. Additional education or training beyond the bachelor's degree preferred.

Three (3) to five (5) years of experience in financial aid within an educational
institution or public agency.

Two (2) to three (3) years of supervisory experience required.

Experience managing or working directly with financial aid computer systems
preferred.

Ability to coordinate a series of responsibilities for federal, state, and local
financial aid programs.

Knowledge of Title IV programs and processes preferred.

Knowledge of college administrative systems and SQL programming preferred.

Familiarity with tax forms and other documentation used to collect and verify
financial information.

Ability to work effectively and professionally with a diverse student population,
families, employees, and the public.

Visa sponsorship is not available for this position. Applicants must be authorized
to work in the United States without current or future sponsorship from the
employer.

Additional Information:

The minimum salary for this position is $68,361. Salary commensurate with experience and qualifications.
Offers of employment will be conditional based upon the results of a satisfactory,
required pre-employment Standard Background Check.
Affirmative Action/Equal Opportunity Employer.

Human Resources Office
P.O. Box 1017 Binghamton, New York 13902
Phone: 607-778-5319 Fax: 607-778-5482

Application Instructions:
For best consideration, application materials should be received no later than
Friday, October 23, 2026.

SUNY Broome will continue to accept and review applications until the position is filled.
Please submit a letter of interest, resume, and the name, address, and phone number
of three (3) references to:

URL: https://sunybroome.interviewexchange.com/candapply.jsp?JOBID=205059#page Top

Salary/Compensation: $68,361 per year

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