Service Desk Analyst

Spectraforce Technologies
United States, Tennessee, Nashville
Oct 13, 2026
Title: Service Desk Analyst Duration: 12 Months Location: 312 Rosa Parks Avenue, Nashville, TN 37243 (Onsite) *Local candidates only* Job Description: Must be able to lift at least 50 pounds. IT Call Center Experience preferred. Able to handle call volume of up to 30 calls per day. People/Customer Service skills required. Printer Administration and Troubleshooting Server Print Queue and local Queues. Active Directory Management Able to navigate Different OUs. Able to look up attributes. Able to reset password and unlock accounts. iOS Management, Support, and Deployment Setting up new phones/iPads. Resetting iTunes accounts. Resetting network settings. Backup/Restore device data. Video Conferencing Cisco WebEx. MS Teams. Cisco Presence video solutions. Network Troubleshooting Internal vs external. VPN. LTE. Wi-Fi. Application Troubleshooting Account permission. Compatibility settings. Browser vs installed. Remote Support MSRA. RDP. TEAMS. Webex. Hardware Deployment ServiceNow Ticket management. Ticket assignment.