Division Programs & Contracts/CX Manager

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Parker Meggitt, a recent addition to Parker Hannifin, is a global leader in the Commercial and Military Aerospace markets, specializing in a wide range of products including fire and smoke detection systems, extinguishing systems, bleed air overheat detection systems, actuators, rudder pedal assemblies, pumps, fuel gauging systems, and high-temperature cables. Located in Simi Valley, CA, this site is within the Fire Safety & Power Systems Division (FSPSD) and is a key supplier in select energy markets, particularly in nuclear gas analyzers and nuclear containment vessel penetration cables. We work directly with some of the largest aerospace companies in the world, including Airbus, Boeing, Embraer, and Lockheed Martin, among others.

DIVISION PROGRAM & CONTRACTS/CX MANAGER

JOB DESIGNATION

• The Division Programs & Contracts/CX Manageris responsible for leading program execution, contract management and customer experience across a division, ensuring customer commitments, financial objectives, compliance requirements, and operational milestones are met. The role typically oversees cross-functional coordination among sales, engineering, operations, supply chain, finance, quality, and legal teams to deliver programs on time, within scope, and aligned with business strategy.
• Responsible for the integration of consistent program management and contracts management methodologies for all division programs. Leads a group of program managers, contracts managers, and customer service team members accountable for assigned customers, market segments, or entire product lines. Leads and directs major programs throughout the program lifecycle including those with the highest level of complexity, risk, and strategic impact to the Division and Group. This includes oversight of the Division Program Management Office (PMO).

SCOPE/SUPERVISION AND INTERACTION

Provides leadership and is responsible for a matrix team and has direct reports. Has regular and frequent interaction with customers, executive, and Division functional managers; coordination across multiple sites or across divisions. Typically serves on the division staff reporting to a General Manager.

ESSENTIAL FUNCTIONS:

• Ensures customer requirements are met and are in the best interests of Parker by creating the program charter, baseline plan, and other program management components. Ensures that the cost basis and/or pricing is correct by evaluating resources requirements, and performing risk analysis. As described by AGS PRM-01 (Program Management Policy).
• Manages and is accountable for the performance of military and commercial contracts for all Divisional Programs.
• Provides leadership and direction for the program management, contracts and customer experience function to maximize program results and customer satisfaction (e.g. program management office or similar oversight).
• Participates in portfolio and program planning efforts and approves the results. Leads activities involved in the development of the fiscal operating plan and related strategic planning for their area of influence. Takes a lead role with the division in defining complex and/or long term programs with major aerospace industry partners and suppliers.
• Manages and resolves program priorities with division staff and top functional leaders. Ensures proposals are in compliance with Company, divisional and government regulations.
• Establishes long-term relationships with customers and suppliers and serves as the primary point of contact for overall program performance and contract-related matters.
• Leads complex negotiations with major impact to division business outcomes. May lead mutli-divisional contract negotiations.
• Serves as the primary presenter and facilitator at major program and customer reviews; conducts and facilitates division review meetings in program assessment and forward planning.
• Provides oversight of programs and related project teams to define and identify required expertise; provides feedback on contribution level and performance to team members and their direct manager if in a matrix role. Responsible for plans, budgets, staffing, training, and development of direct staff.

JOB SPECIFICATIONS

• Education requirement: Bachelors degree (BS/BA) in Engineering, Science, Business, or related field, and extensive program management and contacts management experience. Advanced degree such as MBA preferred.
• Certifications: PMP certification required, typically required within 6 months of assignment; additional certifications (e.g. PMI-RMP, PgMP, etc.) preferred.

EXPERIENCE REQUIREMENTS:

• Demonstrated ability to perform the essential functions of the job typically acquired through 12 or more years of increasingly responsible experience with high technology products and customers including five or more years of high-level program and customer management experience with significant revenue or scope of responsibility.
• Advanced, specialized knowledge of program and contracts management principles, industry practices, regulations and policies related to aerospace program management.
• Proficiency in all program management and contracts management processes, phases, and tools.
• Advanced knowledge of business concepts and accounting principles associated with project cost and budgetary planning and control. Understanding of internal financial and labor cost systems and production capabilities.
• Proficient in the use of business applications software and the ability to use specialized project management and financial applications.
• Accomplished at analyzing and interpreting complex policies, contractual language, and financial reports.
• Skilled at responding to and negotiating solutions to inquiries or complaints from customers, regulatory agencies, or members of the business community. Responsible for the negotiation of contract changes related to scope management.
• Effectively communicates, presents information, and influences at all levels including top management, customers, and/or suppliers.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated teamwork and team building skills in producing results and meeting organizational objectives.
• Capable of assessing and developing individual and team skills and capabilities.
• Able to create and maintain enthusiasm for new and challenging goals.
• Serve as a role model by promoting new ideas and positive change.
• Thorough understanding of production technology, and/or specialty support areas including broad knowledge of business and regulatory environments and trends.

ADDITIONAL COMMENTS

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $160040 to $280040 annually
• Participation in Annual and Long-Term Incentive Programs

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission