Administrative Support Associate - Advanced

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East Carolina University ( ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

COB Undergraduate Programs is home to the COB Undergraduate Advising Center. The Center consists of two associate directors, and seven assistant directs who provide professional academic advising to undergraduate students in the College of Business. We help prepare students to Think, Value, Communicate, and Lead.

The Administrative Support Associate reports to the East Carolina University College of Business Executive Director of Enrollment Management and Student Success.

The Administrative Support Associate is integral to the daily operations and support functions of the Center and manages several critical administrative and student-facing workflows within the College of Business Advising Center. The Associate maintains an in-depth understanding of University and College policies, procedures, and information systems related to College of Business ( COB) constituents and provides administrative support to the Center's faculty, staff, students, and student workers. Responsibilities include maintaining staff calendars and coordinating scheduling needs; processing purchase requests and reconciling receipts and other financial transactions; supporting the intake and onboarding process for new students; managing critical Advising Center workflows; and managing a high volume of phone calls, departmental email, and other inquiries. The Associate also supervises two Graduate Assistants who support front desk operations, providing direction, training, scheduling, and ongoing oversight to ensure effective and consistent service to students and other Center constituents. The Associate regularly interacts with a broad range of COB stakeholders and serves as an important point of contact for faculty, staff, students, families, and vendors. This role requires strong communication, organizational, customer service, and problem-solving skills, as well as the ability to effectively use a wide range of technical resources and University systems to provide timely and accurate support.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.