New

Customer Service Support Operator

Aleron
United States, North Carolina, Cary
Sep 15, 2026
Description Job Title: Customer Service Support Operator - Remote French-speaking Location: Cary, NC Employment Type: Contract - Potential to Covert Industry: Manufacturing industry Compensation: $28/hr Schedule: 40 hours/week (1 st shift) 8 am - 5 pm About the Opportunity: We're looking for a bilingual French-speaking Service Coordinator to manage the end-to-end scheduling and coordination of field service resources. You'll play a key role in balancing customer commitments, resource availability, and changing priorities in a fast-paced environment while keeping customers and stakeholders informed. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability Opportunity to grow your career with a global workforce solutions leader serving multiple industries People-first environment that encourages employees to bring their authentic selves to work Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY. Email resume to: [emailprotected] What You'll Do: Coordinate and optimize the allocation and deployment of field service resources to meet customer commitments. Manage customer communications throughout service events, including complex scheduling and priority discussions. Analyze changing conditions and make timely decisions to re-prioritize resources and activities. Collaborate with field management and internal and external stakeholders to resolve scheduling and service challenges. Support service-related projects, identify critical paths, and maintain accurate documentation for operational continuity. Job Requirements What You'll Bring: Associates Degree 2+ years of experience in service coordination, scheduling, dispatch, field operations, or a similar role Must be bilingual French-speaking What Sets You Apart: Experience in a medical device or healthcare environment Dispatch, scheduling, or workforce coordination experience Proficiency in PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook. Strong verbal and written communication skills to effectively engage customers, internal partners, and diverse audiences. Demonstrated ability to independently perform standard professional-level work involving complex and less clearly defined issues. Strong organizational and time management skills with exceptional attention to detail. Ability to act as a Change Agent by promoting change management, customer focus, integrity, and ownership. Self-starter with high initiative who embraces an ownership-driven culture. Customer-facing experience Additional Information: Upon offer of employment, the individual will be subject to a background check After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply