Practice Supervisor, Express Care
 Mass General Brigham Medical Group, Inc. | |
$54,059.20 - $78,686.40 / yr
| |
 United States, Massachusetts, Westwood | |
| 90 Brigham Way (Show on map) | |
 Aug 19, 2026 | |
|
Site: Mass General Brigham Medical Group, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Express Care, formally known as Urgent Care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 2 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.We are seeking a full-time, 40-hour Supervisor to support our Westwood Express Care center! Our center is located at 90 Brigham Way, Westwood, MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practice, and supervise our team of Medical Assistants, Rad Techs, and front desk staff. To manage staffing and/or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed. Summary Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties. Essential Functions -Responsible for recruiting, hiring, evaluating, training and developing support staff. -Provides day to day supervision and direction to support staff. -Assigns work and monitors performance. -Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing. -Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues. -Oversees purchase orders, petty cash and check requests. -Maintains and orders office supplies and equipment. On-site presence will be primarily Monday-Friday; however, since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, additional coverage may be requested as needed. Qualifications Education Associate's Degree Related Field of Study preferred Experience working in an academic healthcare environment 2-3 years required. Additional Job Details (if applicable) Remote Type Work Location Scheduled Weekly Hours Employee Type Work Shift Pay Range $54,059.20 - $78,686.40/AnnualGrade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. | |