Campus Safety Ambassador Supervisor

High school diploma or equivalent and 8 years of related experience

• Current UGPD Campus Safety Ambassador experience is preferred.

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  Campus operations knowledge - Understanding of campus buildings, grounds, patrol routes, and the location and operation of utilities to ensure effective oversight of ambassador patrols.
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  Safety risk recognition - Ability to remain alert, exercise sound judgment, and identify, assess, and report potential threats or hazards to life and property.
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  Conflict management - Ability to interact effectively with employees, students, visitors, and individuals who may be trespassing or engaging in suspicious behavior, using deescalation and professional communication.
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  Instruction comprehension - Ability to understand, interpret, and follow oral and written instructions, policies, and safety protocols.
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  Effective communication - Ability to communicate clearly and professionally in person, over the phone, and in writing, including during stressful or emergency situations.
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  Twoway radio proficiency - Working knowledge of twoway radio communication procedures and etiquette.
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  Leadership and supervision - Ability to lead, mentor, and supervise Campus Safety Ambassadors, including assigning duties, monitoring performance, and providing coaching and corrective guidance.
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  Training and development - Skill in delivering onthejob training, reinforcing safety protocols, and ensuring ambassadors maintain required certifications (CPR, AED, Narcan, etc.).
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  Scheduling and operations management - Skill in creating patrol schedules, managing shift coverage, and ensuring adequate staffing for campus needs.
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  Professional judgment - Ability to make timely, informed decisions in dynamic or highpressure situations.

• Standing/walking for long periods of time.
• Lifting up to 50lbs.
• Climbing or navigating stairs/rough terrain.
• Working outside in extreme weather conditions.

• Oversee daily operations of the Campus Safety Ambassador Program
• Provide direct supervision to Campus Safety Ambassadors
• Coordinate and deliver training while ensuring all team members are up to date on required certifications.
• Nightly checks of campus and patrolling Campus Safety Ambassadors
• Develop and manage work schedules, ensuring adequate staffing for all shifts.
• Serve as the primary liaison between the ambassador team and UGA Police leadership, relaying updates, concerns, and operational information.
• Conduct performance evaluations, provide coaching and corrective guidance, and support ambassadors in developing professional skills.
• Address operational issues, personnel concerns, or campus safety challenges promptly and professionally.
• Ensure ambassadors have necessary equipment (radios, safety gear, reporting tools) and that all resources are maintained and operational.
• Assist Campus Ambassador operations when needed

• Conduct walking patrols of assigned zones/areas.
• Be a visible security presence to the campus community.
• Observe and report any suspicious activity.
• Observe and report any damage or loss to property.

• Provide walking escorts to students, faculty, staff, or visitors on campus.
• Observe and report any medical issues or fire hazards.
• Provide medical assistance when needed, to include CPR, AED, or Narcan.
• Operate body cameras.

• Stay up to date on all related training materials including medical assistance certifications & CSA technology.