New

Auto Loan Service Representative

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Lake Forest
Aug 06, 2026
Customer Service Representative - Auto Loan Servicing Location: Lake Forest, CA Pay: 20-23 Schedule: M-F, S Position Overview We are seeking a customer-focused Customer Service Representative to support our Auto Loan Servicing team. In this role, you will act as the primary point of contact for customers, assisting with account inquiries, payment solutions, insurance claims, and loan servicing requests. The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer experiences. This is an excellent opportunity for professionals with customer service, collections, banking, lending, or auto finance experience seeking career growth within the financial services industry. Key Responsibilities * Deliver outstanding customer service while handling a high volume of inbound and outbound customer interactions. * Resolve customer concerns efficiently, striving for first-call resolution whenever possible. * Assist customers with account inquiries, loan servicing requests, payment processing, and account maintenance. * Review account status and provide accurate information regarding balances, payments, and loan details. * Negotiate payment arrangements and educate customers on available payment options to help them meet financial obligations. * Process and manage physical damage, total loss, and GAP insurance claims. * Collaborate with insurance carriers to negotiate claim resolutions and maximize recovery efforts. * Analyze claim documentation to ensure compliance with company policies and accurate claim settlements. * Maintain detailed and accurate account records utilizing CRM and loan servicing systems. * Follow all company policies, regulatory requirements, and compliance guidelines. * Review after-hours voicemails daily and return customer calls within established service-level expectations. * Consistently achieve individual and team performance goals related to quality, productivity, and customer satisfaction. Qualifications * 1-3 years of customer service experience required. * Previous experience in auto finance, consumer lending, banking, loan servicing, collections, or financial services strongly preferred. * Strong communication, negotiation, and active listening skills. * Ability to build rapport and effectively communicate with diverse customer populations. * Experience working with CRM systems and account management software. * Strong problem-solving and conflict-resolution abilities. * Capable of managing multiple priorities in a fast-paced, metrics-driven environment. * High level of attention to detail and organizational skills. * High School Diploma or GED required. * Bilingual Spanish is a plus but not required. Job Type & Location This is a Contract position based out of Lake Forest, CA. Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Lake Forest,CA. Application DeadlineThis position is anticipated to close on Aug 15, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.