Condition Monitoring Advisor

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

This role takes a proactive approach to supporting Weisiger equipment and Weisiger customers' equipment by analyzing condition monitoring data. It involves consulting with customers, PSSRs, and others on effective equipment management strategies and recommendations based on condition monitoring. This includes utilizing resources such as SOS Sampling inspections, electronic data on site conditions, equipment history, Vision Link, PM database, etc., along with other indicators as they become available, to offer relevant recommendations. Previous work experience is typically required for this role.

Essential Functions

• Utilize advanced analytics through the Condition Monitoring (CM) Dashboard from UPTAKE to thoroughly review and interpret oil samples, inspection data, and telematics data
• Analyze data from the CM dashboard to create actionable leads
• Set up and provide comprehensive EMSolutions reports to customers, offering insights and recommendations derived from data analyses.
• Set up and maintain EMSolutions billing to customers ensuring transparency and clarity in billing processes.
• Communicate with PSSRs and MSRs about equipment leads and follow up on this communication
• Utilize email and SalesLink for communication and coordination of analytical findings
• Directly engage with customers when necessary, addressing Condition Monitoring-related matters and providing insightful recommendations.
• Track and report monthly Condition Monitoring "wins"
• Provide pricing estimates when needed using PSQ (Parts and Sales Quoter)
• Work with dealership Standard Jobs Coordinator to use dealership BUILDER database files for pricing
• Validate repair option standards throughout the dealership
• Self-motivated with the ability to maintain daily routines and adapt to changing conditions
• Ability to communicate with customers and technicians both verbally and written
• Employ reports and analysis skills to make CM recommendations
• Make decisions and recommendations based on analytics, situations and service experience
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Two or Four year degree highly preferred
• Experience in service and/or parts recommended

Computer Skills

• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Experienced user of the dealer's business systems (SISWEB, Contract Tracking, Work Order, or Parts Ordering) with ability to learn new platforms such as CM Dashboard, EMT and Service Scheduler

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals are encouraged to apply.