OTC Collections Analyst

OTC Collections Analyst
New York, NY
Pay: $28.00 - $30.50 per hour
26-06433

Job Summary

The OTC Collections Analyst is responsible for managing a high-volume Accounts Receivable portfolio within an Order-to-Cash environment. This role focuses on collections, discrepancy resolution, cash flow optimization, customer account management, reporting, and cross-functional collaboration. The ideal candidate will possess strong analytical skills, advanced Excel proficiency, and the ability to manage large datasets while meeting established collection and performance goals in a fast-paced environment.

Job Responsibilities

• Manage a large Accounts Receivable portfolio and maintain acceptable payment patterns with customers.
• Conduct collection activities through email, phone calls, and other communication methods to maximize cash flow and minimize bad debt risk.
• Identify, investigate, and resolve customer payment discrepancies and billing issues.
• Maintain accurate documentation of customer communications and collection activities.
• Follow up on aged receivables and overdue accounts to ensure timely resolution.
• Collaborate with internal stakeholders to resolve payment delays and account issues.
• Meet established collection performance metrics, including aging, DSO, overdue percentages, and cash collection targets.
• Prepare cash forecasts and provide periodic updates to management.
• Participate in account aging reviews and present portfolio status updates.
• Support customer requests, including account statements, invoice copies, reconciliations, and supporting documentation.
• Assist with month-end close activities and Accounts Receivable ledger management.
• Partner with cash application teams to resolve payment application issues and account reconciliations.
• Provide supporting documentation and explanations for internal and external audit requests.
• Prepare discrepancy reports, refund requests, aging reports, cash reports, and other operational analyses.
• Monitor customer payment trends and escalate potential financial risks when necessary.
• Analyze large volumes of financial and operational data to support decision-making and reporting requirements.
• Utilize Excel functions, including formulas, VLOOKUPs, pivot tables, and charts, to generate reports and analyze portfolio performance.
• Work collaboratively with domestic and international teams to achieve departmental objectives and deadlines.
• Contribute to process improvements and operational efficiencies within evolving systems and workflows.

Job Requirements

• Bachelor's degree in Accounting, Finance, Economics, or a related field preferred.
• Minimum of 1 year of professional experience in collections, accounts receivable, finance, accounting, or a related function.
• General understanding of accounting principles and financial processes.
• Advanced proficiency in Microsoft Excel, including formulas, VLOOKUPs, pivot tables, and reporting functions.
• Proficiency with Microsoft Word and other standard business applications.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively in ambiguous situations.
• Strong organizational and time-management skills.
• Demonstrated ability to work independently and within a team environment.
• Ability to meet deadlines in a fast-paced, high-volume environment.
• Strong work ethic, integrity, and attention to detail.
• Self-motivated with a proactive and innovative approach to problem-solving.
• Experience working with large datasets and high-volume transaction environments.
• Experience working within enterprise-level organizations preferred.
• Flexibility and adaptability in environments undergoing operational or system changes.

Education

• Bachelor's degree in Accounting, Finance, Economics, or a related field preferred.

Work Experience

• Minimum of 1 year of experience in collections, accounts receivable, accounting, finance, or a related field.
• Experience managing high-volume customer portfolios preferred.
• Experience utilizing multiple ERP systems preferred.
• SAP experience preferred.
• Experience within media, advertising, cable, or related industries preferred.
• Bilingual Spanish language skills preferred.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.