Program Operations & Production

Job Summary

The Program Operations & Event Production Lead, working under limited supervision, is responsible for the planning and execution of enterprise communications programs and leadership touchpoints. This role manages timelines, dependencies, production details and cross-functional coordination for events such as Connects, AMAs and HR Now. The role develops run-of-show materials, coordinates executive preparation and partners with functions such as hospitality, IT and vendors to support consistent, high-quality delivery.

Job Responsibilities

• Plans and executes enterprise events, including Connects, AMAs, HR Now and other leadership or employee touchpoints.

• Manages project timelines, dependencies and delivery across communications initiatives.

• Develops run-of-show documents and coordinates end-to-end execution.

• Coordinates executive preparation, including scheduling, sequencing, logistics and presentation readiness.

• Partners across functions, including hospitality, IT and vendors, to support seamless delivery.

• Manages complex, cross-functional work with clear ownership, follow-through and attention to detail.

• Supports consistent execution of enterprise communications programs and leadership touchpoints.

Job Qualifications

• 8+ years of experience in communications, events or project management.

• Strong execution and project management capability.

• Experience managing complex, cross-functional initiatives.

• High attention to detail and operational discipline.

• Experience supporting leadership touchpoints, enterprise events or similar communications programs preferred.

Location

Hybrid - defined as working three or more days per week in the office if the employee's residence is within 50 miles of Westfield Center, OH; or Remote - if the employee resides more than 50 miles from Westfield Center, OH.

Technical Skills

• Program Operations

• Event Production

• Project Management

• Run-of-Show Development

• Executive Preparation Coordination

• Cross-Functional Coordination

• Timeline Management

• Production Logistics

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.