Director, Office Services

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Director of Office Services

Company Overview

JLL is seeking an experienced workplace services leader to transform and professionalize a multi-site office operations platform for a key client.

Position Summary

The Director of Office Services is responsible for leading a comprehensive office services platform across the client's offices and support locations. This director-level position will oversee mailroom and package operations, office supplies, employee amenities, and service standards while creating a more professional, secure, technology-enabled, and cost-efficient operating model. The role is critical as the client transitions from current mailroom and office support practices toward a centralized hub-and-distribution model.

Key Responsibilities

Office Services Leadership

• Lead day-to-day office services across multiple client locations, including mailroom, package handling, office supplies, employee amenities, and general office support
• Establish consistent office service standards across all locations, including coverage models, escalation protocols, service expectations, and quality control
• Manage a small internal team and coordinate with third-party vendors to ensure reliable, professional, and consistent service delivery

Mailroom and Package Operations

• Oversee all inbound and outbound mail and package operations, including receipt, scanning, notification, pickup, delivery, and shipping
• Implement and enforce full chain-of-custody procedures, including scanning packages in and out, secure storage, pickup controls, and documented accountability
• Create comprehensive policies for personal package acceptance, outbound personal postage, employee pickup, after-hours needs, and package retention
• Coordinate with technology platforms such as Quadient or potential alternatives for accountable mail, package tracking, employee notifications, and self-service shipping

Office Supplies and Inventory Management

• Develop a standardized office supply program, including approved supply lists, ordering protocols, usage tracking, inventory thresholds, and preferred vendors
• Consolidate purchasing through negotiated vendor relationships, including Staples, Costco, Sam's Club, JLL Marketplace, or other approved procurement channels
• Implement data-driven inventory and asset tracking processes that identify usage by location, frequency, cost, and department

Employee Amenities and Hospitality Support

• Manage office-related employee amenities, including water service, breakroom supplies, conference room refreshments, beverage service, food storage support, and lactation room support
• Coordinate service standards for high-touch meetings, executive visitors, client meetings, and conference room readiness
• Address operational issues such as water quality, delivery frequency, refrigerator capacity, and meeting beverage replenishment

Relocation and Move Services

• Lead planning and execution of office relocations, moves, and space reconfigurations
• Coordinate internal move services including furniture relocation, equipment transfers, asset tagging, and employee workstation transitions
• Manage warehouse operations supporting office moves, including receipt, storage, tracking, and distribution of furniture, equipment, and materials
• Develop and implement move management procedures including pre-move planning, day-of coordination, post-move support, and closeout documentation
• Coordinate with facilities, IT, security, and department leaders to minimize business disruption during relocations
• Oversee management of marketing materials distribution and storage as part of move coordination
• Support the transition to a centralized hub-and-distribution model as the client consolidates office locations

Vendor and Technology Management

• Evaluate and manage vendors supporting mailroom services, reception, office supplies, shipping, visitor management, water service, print services, warehouse management, and related operations
• Assess opportunities for vendor consolidation to reduce costs, improve data visibility, simplify management, and standardize service levels
• Evaluate technology platforms including Quadient, BearTracks, FacilityOS/SC Logic, visitor management systems, warehouse management tools, digital storefronts, and print center systems

Policies, Controls, and Risk Management

• Develop documented standard operating procedures for mail, packages, reception, office supplies, water service, visitor management, warehouse requests, asset movement, marketing materials distribution, and service escalation
• Address operational risks including open package areas, broken chain of custody, delivery delays, poor asset visibility, space constraints, and service disruption during relocation
• Establish secure handling procedures for confidential materials, packages, and mail distribution

Cross-Functional Collaboration

• Partner with facilities, security, HR, IT, finance, and executive operations teams to ensure seamless service delivery
• Support office relocation planning and implementation of centralized hub strategies
• Manage budget, vendor contracts, and cost optimization initiatives

Qualifications

Required

• Bachelor's degree in Business Administration, Facilities Management, Operations Management, or related field
• 7+ years of progressive experience in office services, workplace operations, or facilities management
• 3+ years of leadership experience managing teams and multiple locations
• Proven track record implementing operational improvements and service standards
• Strong vendor management and contract negotiation experience
• Experience with mailroom operations, inventory management, and chain-of-custody procedures
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills with ability to work cross-functionally
• Proficiency with workplace management technologies and systems

Preferred

• Experience with Quadient, BearTracks, FacilityOS/SC Logic, or similar workplace management platforms
• Background in implementing centralized service delivery models
• Experience managing corporate office relocations, moves, or space reconfigurations
• Background in warehouse or distribution center operations supporting office environments
• Project management certification (PMP) or facilities management certification (FMP, CFM)
• Experience in corporate real estate or professional services environments

Key Success Metrics

• 100% chain of custody compliance with all packages scanned in and out
• Zero unsecured package staging in public or open areas
• Defined same-day or next-day mail/package delivery standards met consistently
• Standardized office supply catalog with reduced ad hoc purchasing and tracked usage
• All stored assets tagged, tracked, and location-assigned
• Water, breakroom, and conference room supplies maintained to established standards
• Consolidated vendors with documented SLAs and cost tracking
• Centralized hub or interim model operational before office move
• Successful office relocations completed on time with minimal business disruption
• All moved assets accurately tracked, tagged, and accounted for
• Documented and trained procedures for all critical functions

Team Structure

This position directly manages a team of approximately 3 office services coordinators responsible for mail, packages, shipping, office supplies, and water service across multiple locations.

Compensation

Base Salary Range: $135,000 - $155,000 annually, commensurate with experience

Bonus eligible

Location

On-site; Anaheim, CA

Benefits

Competitive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities

JLL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.