Academic Advisor for Online Programs

Reporting to Utah Tech One-Stop and in collaboration with Program Directors, College Deans, and Academic Advisement, the Academic Advisor for Online Programs assists in the recruitment, program matriculation, academic advising, and general learner support activities associated with select online programs. Provides a concierge-like service in supporting new and current students throughout their online program experience.

* Serve as the principal and initial source of information regarding assigned online programs for prospective and current students.
* Assist students through the inquiry, registration, program matriculation, and graduation process for select online programs.
* Liaise with students and support agencies to aid in the success of the student.
* Research individual student records, verify data, and troubleshoot issues using institutional student information and customer relationship management systems.
* Strategically plan degree pathways with students from all backgrounds and experience.
* Prepare and report on enrollment, processes, graduation, and outcomes as defined by supervisor and academic department program liaison.
* Attend professional development opportunities for advisement and the college; serve on various university committees.
* Coordinate with the Registrar's Office and other higher education institutions to help students navigate the transfer process and the successful articulation of courses.
* Compose personalized communications to students while utilizing template components and incorporating current marketing messages.
* Provide feedback, recommendations, and ideas for improving the overall online student experience.
* Support projects and initiatives as assigned.

* Bachelor's degree in a related field required; Master's degree preferred.
* At least two years' experience in high-volume customer service required.
* Proven ability in using Microsoft Word and Excel, databases, and cloud applications.
* Experience with student information systems (SIS), customer relationship management (CRM), and other information systems required; experience with Banner, Element 451, and EAB Navigate preferred.
* Excellent oral and written communication skills.
* Strong organizational and interpersonal skills.
* Ability to build rapport with prospective and existing students.

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time overtime-exempt staff position. Annual salary of $44,500 for Bachelor's degree-qualified candidate and $47,750 for Master's degree-qualified candidates. Desired start of July/August 2026. Excellent benefits package included that begins on start date; includes medical, dental, vision, disability, and life insurance, employee assistance and wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.utahtech.edu/employee-benefits/ under "Benefits Summary" for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins June 8, 2026. Submit application materials (including resume contents and contact information for three professional references) and upload a cover letter electronically.

ABOUT THE UNIVERSITY: Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life." and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles northeast of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University.

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 13,000 students. We offer over 250 programs, including doctoral, masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek faculty and staff committed to creating an active, applied, and career-oriented learning environment that is student-centered, who bring new ideas, possess values and career aspirations aligned with the University's mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must provide employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Utah Tech is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at hr@utahtech.edu or 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/.

For important information regarding academics, campus safety, student services, employment laws, and other regulatory requirements, visit Utah Tech University's Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act https://police.utahtech.edu/clery-act websites.