Innovation & UX Lead

The Opportunity: The purpose of this role is to design user-focused digital experiences, interfaces, and interactions in alignment with the Global QBE Digital Experience Language. Working closely with various stakeholders, the role aims to deliver digital solutions that meet the needs of business stakeholders and contribute to achieving business outcomes.

• Location: Madison, Wisconsin; Atlanta, Georgia; New York City, New York

• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.

• The salary range for this role is: $137,500.00 - $258,000.00

Your New Role

• Establish and scale the Human Centred Design (HCD) / User Experience practice, including defining standards, tools, governance, and ways of working.

• Promote design thinking and share knowledge, skills, and tools, including building and maintaining scalable HCD/UX toolkits and playbooks to enable consistent and self-service application across delivery teams.

• Recruit, develop, and manage human-centred designers to enable the delivery of HCD capability.

• Oversee HCD application across programs of work, including operational management, reporting, and practice-level performance measures (e.g., adoption, reuse, outcomes).

• Develop and implement customer-led strategies in large programs, focusing on customer design thinking and translating strategy into implementation.

• Lead a portfolio of Human Centred Design (HCD) projects, collaborating across the business to design customer experience solutions.

• Engage and manage stakeholders up to the executive level to understand strategic priorities and commercial context.

• Apply a Human Centred Design lens to business ecosystems to identify, describe, and prioritise customer needs.

• Design and execute research to understand customer, partner, and employee needs, analysing qualitative and quantitative data to derive insights

• Understand customer trends, best practices in HCD, and competitive influences on the QBE group to provide thought leadership.

• Ensure compliance with all relevant regulatory and legislative obligations, incorporating QBE procedures into the day-to-day work environment.

Qualifications:

• A Tertiary Degree or an equivalent combination of education and work experience.

Preferred Experience

• Experience in User Interface and User Experience Design.

• Experience delivering UI and UX within an agile environment.

• Experience with A/B and multivariate testing.

• Experience interpreting analytics and testing results, preferably with Google Analytics.

• Familiarity with commercial insurance products and processes-such as underwriting, policy lifecycle (new business, renewals, endorsements), and broker/agent distribution models

• Experience in the Financial Services industry, particularly insurance, would be beneficial.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.