Administrative Assistant

Location(s): Fort Myers, FL

Job Summary:
Seeking a full-time Administrative Assistant to support the billing team with invoicing, inbound work tracking, and invoice distribution processes. This role involves cross-training across multiple departmental functions, handling phone support, and resolving customer inquiries. The ideal candidate is energetic, detail-oriented, and able to thrive in a fast-paced environment while managing shifting priorities and multiple responsibilities effectively.

Key Responsibilities:

• Support billing operations including invoicing and invoice distribution.
• Record and track inbound work requests accurately.
• Provide phone support and respond to customer inquiries.
• Assist with customer issue resolution in a timely manner.
• Collaborate with multiple departments to support daily operations.
• Maintain accuracy and attention to detail in administrative tasks.
• Adapt to changing priorities and workflow demands.
• Participate in cross-training across various department functions.

Required Qualifications:

• 3-5 years of administrative and/or customer service experience.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Ability to work in a busy, fast-paced environment.
• Strong multitasking and prioritization abilities.
• Action-oriented mindset with the ability to meet strict timelines.
• Strong communication and collaboration skills.
• Flexible and adaptable to changing responsibilities.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.