Executive Director, Clinical Operations

Job Summary

Under the direction of the Dean and the Associate Dean of Clinical Affairs, the Executive Director of Clinical Operations is responsible for the operational, and financial management of The Eye Institute (TEI) and the clinical satellites of the Pennsylvania College of Optometry (PCO) at Drexel University. The role ensures efficient, compliant, and high-quality clinical operations, with primary accountability for financial performance, revenue-cycle integrity, and patient-care delivery.

The Executive Director implements operational priorities established by senior leadership and ensures that clinical services support exemplary patient care, regulatory compliance, and high-quality clinical education for PCO students and residents.

Essential Functions

• Fiscal Planning & Management.
  
  
  
  • Leads the financial performance of all PCO clinical entities by developing and managing budgets, monitoring results, and implementing corrective actions.
  • Oversees the full revenue cycle, including charge capture, documentation, coding (CPT/ICD-10), billing, collections, and payer compliance.
  • Directs denial management, including root-cause analysis, appeals, and education, to reduce denials and improve reimbursement. Identifies opportunities for revenue growth, cost control, and operational efficiency, and partners with finance and clinical leadership to ensure accurate reporting and alignment with PCO goals.
  
  
  
  
• Patient Care System Operations.
  
  
  
  • Manages day-to-day clinical operations to ensure efficient, high-quality patient care and support for clinical education.
  • Monitors performance metrics and KPIs, ensures staff accountability and resource alignment, maintains regulatory and quality compliance, and oversees patient communications and service recovery.
  • Supports workflows that promote accurate documentation, timely charge entry, and optimal reimbursement.
  
  
  
  
• Planning & Leadership (Operational Implementation).
  
  
  
  • Executes operational priorities established by the Associate Dean and senior leadership.
  • Translates direction into workflows, performance expectations, and measurable outcomes across TEI units.
  • Provides leadership to managers and staff to ensure alignment, accountability, and effective implementation. - (Essential)
  
  
  
  
• Community Relations & Development.
  
  
  
  • Supports clinical growth through community engagement and external partnerships.
  • Collaborates with University and clinical leadership to enhance visibility, strengthen referral relationships, and support outreach efforts.
  • Other duties as assigned
  
  
  
  

Required Qualifications

• Minimum of a Master's Degree in OD and/or postgraduate degree in health-care-related field. or the equivalent combination of education and work experience.
  
  
  
  • (Please review the Equivalency Chart for additional information.)
  
  
  
  
• Minimum of 5-8 years of experience.
• Demonstrated analytical, operational and financial management skills.
• Experience with health-insurance provider networks and reimbursement practices.
• Experience with health-care policy and procedure development.
• Strong verbal and written communication skills.

Preferred Qualifications

• OD
• MHA
• FACHE

Physical Demands

• Typically sitting at a desk/table
• Lifting demands 25lbs

Location

• The Eye Institute - Oak Lane

Additional Information
This position is classified as Exempt, grade N Compensation for this grade ranges from $90,430.00 to $135,640 per year Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.